Upshopis the leading provider of a unified SaaS platform built to simplify andoptimizefood retail operations. Our solutions connect forecasting, ordering, inventory, fresh operations, DSD, production planning, task management, eCommerce, and store execution workflows to help retailers improve sales, reduce shrink,optimizelabor, and deliver exceptional customer experiences. Serving thousands of stores globally,Upshoppartners withgrocery, convenience, and food retailers to transform operational excellence through technology.

Position Summary

Upshopis seeking an Implementation Consultant to lead customers through the successful deployment and adoption ofUpshopsolutions.

The Implementation Consultant serves as a trusted advisor throughout the implementation lifecycle, helping customers translate business and operational requirements into solution configurations, data requirements, integration designs, testing plans, training, and deployment activities. This role combines consultative customer engagement, retail operational knowledge, structured implementation delivery, and hands-on technical problem-solving to achieve measurable customer outcomes.

The ideal candidate enjoys solving complex business challenges, collaborating directly with customers, andleveragingtechnology to improve retail operations. Experience in grocery, convenience, food retail, or related retail operations is highly valued.

Key Responsibilities

Customer Engagement & Business Consulting

- Serve as a primary customer-facing resource throughout implementation projects.
- Build trusted relationships with customer business leaders, operational stakeholders, and technical teams.
- Conduct discovery sessions to understand customer processes,



operational workflows, businessobjectives, and success criteria.
- Provideconsultative guidance on industry best practices and solution adoption.
- Facilitate customer workshops, design sessions, testing reviews, training sessions, and implementation meetings.
- Help customers align business processes and operational workflows withUpshopsolutions.
- Support change management and user adoption initiatives to drive long-term customer success.

Solution Configuration & Implementation Delivery

- ConfigureUpshopapplications according to customer requirements and implementation plans.
- Execute implementation activities across discovery, configuration, testing, deployment, launch, andhypercarephases.
- Document customer requirements, configurations, business processes, and implementation decisions.
- Validate solution configurations and ensure alignment with customerobjectives.
- Manageimplementationdeliverables and ensure assigned activities remain on schedule.
- Identifyproject risks, dependencies, and issues and elevate appropriately.
- Support customer readiness activities leading up to launch and go-live events.

Data Onboarding & Technical Implementation

- Partner with customer business and technical teams to collect,validate, transform, and onboard customer data into theUpshopplatform.




- Guide customers through data onboarding strategiesutilizingAPIs, flat file integrations, middleware solutions, and other approved integration methods.
- Work with customers to map source system data toUpshoprequirements andvalidatesuccessful data ingestion.
- Assistwith data cleansing, validation, troubleshooting, and ongoing data readiness activities.
- Support integrations involving ERP, POS, inventory management, forecasting, ordering, DSD, production planning, eCommerce, and other retail systems.
- Collaborate with customer IT teams, third-party vendors, andUpshopEngineering resources to ensure successful system connectivity and data flow.
- Troubleshoot configuration, integration, workflow, and data-related issues throughout the implementation lifecycle.
- Validate customer data feeds and integration workflows to ensureaccuratebusiness outcomes following implementation.
- Interpret customer requirements and translate them into software configurations, integration requirements, and implementation recommendations.

Technical Expertise

- DevelopexpertiseacrossUpshopproducts, workflows, and retail operational use cases.
- Develop working knowledge of APIs, REST services, JSON payloads, data structures, integration patterns, middleware platforms, and cloud-based technologies.
- Maintain familiarity with Microsoft Azure technologies, including Azure SQL, Azure Cosmos DB, AzureBlobStorage,Entraand related data concepts.
- Plan and executefunctional, integration, regression, hardware, workflow, and launch-readiness testing, and support customers through user acceptance testing.
- Par

📌 Implementation Consultant (Mississauga)
🏢 Upshop
📍 Mississauga