Senior Business Analyst (IT and Operations)

Location: Guelph, ON

Position: Full time (HYRBID)

Salary: $100,000 - $120,000 per year

ABOUT OSBIE

The Ontario School Boards’ Insurance Exchange (OSBIE) is a non-profit insurance organization providing commercial lines of insurance to the school boards of Ontario. We classify ourselves as a boutique insurance company with a highly qualified and close group of employees. At OSBIE we foster a customer-focused culture and have great people working here, helping us ensure we provide excellent service to our subscribers. Our people are our greatest asset, and at OSBIE we aim to balance work and play by providing our employees with hybrid work arrangements and a variety of social settings and events that promote a collaborative and connected work environment.

POSITION SUMMARY

Reporting to the Head of IT and Security, the Senior Business Analyst helps OSBIE improve how it serves members and internal teams by translating business needs into effective technology, process, and operational solutions. Working collaboratively across business units, the Senior Business Analyst leads requirements gathering, process improvement, solution definition, system enhancements, and business initiatives from concept through implementation.

As a member of the IT and Security team, the Senior Business Analyst establishes business analysis standards, develops business cases, and ensures requirements are clear, complete, and traceable. The role brings together business, technology, privacy, security, and regulatory considerations at the outset of each initiative, helping ensure solutions are practical, sustainable, secure, and aligned with organizational priorities.

KEY RESPONSIBILITIES





Portfolio Intake and Business Case Development

- Assess and qualify new requests from IT and Operations, clarify the underlying business problem, and evaluate whether the appropriate approach is to fix, buy, build, enhance, or discontinue.
- Develop business cases that outline options, costs, benefits, risks, dependencies, and recommended approaches for Leadership Team consideration.
- Define project scope, objectives, success criteria, expected outcomes, and measurable benefits before initiatives proceed.
- Support prioritization of the combined IT and Operations portfolio against strategic priorities, organizational capacity, risk, and business value.
- Identify dependencies, constraints, and potential risks early in the initiative lifecycle.

Requirements and Solution Definition

- Lead requirements elicitation through interviews, workshops, job shadowing, surveys, process observation, and document review.
- Develop clear, comprehensive, and traceable business analysis deliverables, including Business Requirements Documents (BRDs), user stories, use cases, functional and non-functional requirements, process models, and acceptance criteria.
- Maintain requirements traceability from the original business need through solution design, development, testing, implementation, and release.




- Define non-functional requirements in collaboration with IT and Security, including access roles, data classification, retention, privacy, availability, audit logging, business continuity, and recovery objectives.
- Facilitate review and validation of proposed solutions with architects, developers, vendors, and business stakeholders to ensure solutions meet business needs.
- Identify gaps, assumptions, dependencies, and potential impacts associated with proposed solutions.

Operational Process Improvement

- Analyze and document current-state and future-state processes using Business Process Model and Notation (BPMN) across areas such as Claims, Risk Management, Underwriting, Finance, and Member Services.
- Identify bottlenecks, duplicate effort, unnecessary manual activities, inefficient handoffs, control gaps, and opportunities for standardization.
- Quantify the operational impact and cost of identified issues and opportunities.
- Recommend process improvements and automation opportunities, including workflow automation, Power Automate, system integrations, and other technology-enabled solutions.
- Develop standard operating procedures, process controls, RACI (Responsible, Accountable, Consulted, Informed) matrices, and other supporting documentation for redesigned processes.
- Establish and monitor operational KPIs before and after implementation to assess whether improvements have delivered the intended results.

Systems Delivery, Integration and Testing

- Support the implementation, enhancement, upgrade, and integration of business systems, including the member portal, staff intranet, c

📌 Senior Business Analyst (Guelph)
🏢 OSBIE
📍 Guelph