Position Description & Qualifications

This role has a starting hourly rate of $27.43 . Serco Canada Inc. supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract, providing customer information and assisting members of the public at various stages of the driver’s licensing process. Driver Examiners are based out of one of our 56 DriveTest Centre locations and engage with customers in a friendly, knowledgeable and professional manner. You will be part of a team that works closely with the customer and other Serco teams, examining applicants through a road test to determine their abilities in the mechanics and handling of vehicles. Driver Examiners also conduct controlled class tests, observe and assess riding habits, skills and the applicant’s demonstrated ability in the operation of vehicles, making notes on applicants’ compliance to traffic laws, how they handle stressful situations, their adherence to driving regulations and safe driving practices. You will provide examination results and details regarding errors, as well as areas requiring improvement and complete the evaluation forms for road test assessments, entering road test results into a system/computer.

Summary / Purpose

- Evaluates the driving ability of applicants at the G2 and G level.
- Evaluates the driving ability of applicants at the M2, M and controlled class (ABZ) level, if qualified and required.
- Provides grade of road test, licence information and resolves licensing issues.
- Provides information and assistance related to Driver Examination services.
- To ensure the fair and proper conduct of examinations in an workplace that enables candidates to perform at their best.





Key Responsibilities

- Provides excellent customer service during the delivery of driver examination services.
- Responds to enquiries related to driver licensing, determines applicant status and provides information regarding test/re‑test procedures and class of licence(s).
- Completes verification by verbally confirming the candidate’s full name and full date of birth.
- Examines applicants through a road test to determine applicant’s abilities in the mechanics and handling of vehicles, notes compliance to traffic laws, stressful situations, driving regulations and safe driving practices.
- Provides examination results and details regarding errors and areas requiring improvement.
- Completes evaluation forms for road test assessments.
- Attends travel points to provide testing and licensing services, where applicable.
- If conducting M2, M and controlled class tests, observes and assesses riding habits, skill and demonstrated ability in the operation of vehicles.
- Conducts road tests for those requiring special needs or for those with disabilities.
- Complies with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.




- Adheres to all Ministry and operational confidentiality requirements.
- Performs other related duties as may be required.

Health and Safety

- Ensures the ongoing maintenance of a safe, healthy, and sustainable working environment at a DriveTest Centre, including travel points.
- Takes every precaution to contribute to a safe and healthy workplace.
- Demonstrates correct use of equipment, materials and protective devices required by law.
- Demonstrates awareness of and educates self on changes to legislation, regulations, Company policies and procedures.
- Takes the initiative to report unsafe conditions.
- Complies with Part III, Section 27 of the OHSA (Duties of Workers).

Other / Projects

- Comply with Serco Canada Inc. policies and procedures.
- Perform other tasks as assigned by management, including but not limited to special projects.
- Must participate in obtaining any required security measures, as deemed by Serco.
- Must participate in IDEC testing, initial and maintenance training for the applicable road test examination qualifications.

Education / Certifications

- GED or high school diploma as a minimum.
- Fluency in French and English.
- Must hold a valid Ontario Class G driver’s licence.
- Must have at least four years of driving experience, verified based on “date first licensed” indicated on the Ontario driver’s licence.
- Must hold a valid Class M and/or controlled class driver’s licence, if applicable.
- No more than four demerit points and three violations at all times during employment as a Driver Examiner.

Knowledge and Experience

- Knowledge of the DriveTest program a

📌 Driver Examiner 2 B- Metro East- Part Time (Toronto)
🏢 Serco
📍 Toronto