Home: Westside Long Term Care

Location: Etobicoke, Ontario

Title: Quality and Education Coordinator, RPN

Vacancy: Permanent Full-Time

Salary: $70,000.00 - $75,000.00

Southbridge Care Homes provides exceptional acquisition, management, and redevelopment services for long-term care homes and retirement communities across Ontario. Our mission is to maintain a best-in-class portfolio that consistently delivers excellence in care and services while ensuring economic sustainability.

Reporting to the Director of Care, the Staff Educator is responsible for planning, coordinating, and delivering education programs that support staff competence, regulatory compliance, and quality resident care. This role provides leadership in staff development, onboarding, and continuing education, ensuring that staff are equipped with the knowledge, skills, and confidence to deliver safe, person-centred care in accordance with legislation, standards, and best practices.

Key Responsibilities

Orientation & Onboarding

- Deliver standardized orientation programs for new PSW’s and other front-line staff, using approved organizational materials.
- Ensure staff are familiar with resident rights, organizational policies, infection prevention, and workplace safety.

Training Delivery

- Facilitate mandatory annual education sessions (e.g., abuse prevention, fire safety, infection prevention and control, resident rights).
- Provide refresher and skills-based training using organizational policies, procedures, and approved content (not self-developed).
- Adapt teaching style to meet the needs of diverse learners while maintaining fidelity to approved materials.




- Utilize organizational platforms such as Surge Learning and Safety 24-7.
- Collaborate with the Education Consultant for content related to policies and procedures and specific compliance requirements.

Competency Assessment & Coaching

- Assess PSWs’ application of skills and knowledge through observation, checklists, and return demonstrations.
- Provide supportive feedback, mentoring, and additional teaching as required.
- Identify when staff require further coaching or retraining and coordinate follow-up.

Compliance & Documentation

- Ensure education content and delivery meet organizational, legislative, and accreditation standards.
- Maintain accurate records of staff attendance, competencies, and completion of mandatory training.
- Support audits, inspections, and quality improvement initiatives by providing education compliance data.

Collaboration & Support

- Work closely with the Director of Care and leadership team to schedule education sessions and track compliance.
- Support PSWs and other staff with applying policies and best practices in daily care.
- Serve as a resource and role model, reinforcing organizational values and a culture of learning.
- Liaise with external agencies (colleges, universities, PREP LTC Programs) to support student placements and staff development opportunities

Quality





- Collaborates with the Director of Care and Director of Clinical Services on special projects and reviews.
- Track and trend quality indicator performance monthly.
- Update quality improvement spreadsheet with process and progress monthly.
- Participate in monthly regional quality improvement calls.
- Collaborate with other Southbridge QI leaders in the region to share successes, whether remotely or in person.
- Assemble a core QI committee and meet monthly (focus on frontline staff).
- Identify gaps in training and education that impact quality.
- Identify gaps in training and education that impact quality.
- Introduce new care programs and services based on best practices.
- Participate in nursing meetings on a regular basis to introduce recent programs, policies, quality improvements, new initiatives, and changes in practices and policies.
- Chairs Quality Committee and collaborates with the Director of Care and Director of Clinical Services any PSW Practice and Registered Staff meetings.
- A member of the Leadership team, Quality Team meetings and other meetings committees as assigned.
- Oversee the Clinical Program of the Nursing Department: 1) Falls and Restraint Program; 2) Pain and Palliative Care Program; 3) Skin and Wound Care Program; 4) Continence Care Program; 5) Restorative Care Program; 6) Medication Management; and BSO team including and Continuous Quality Programs in the Home. Conducts regular audits, analysis and plans of action to improve the quality and mitigate risk.
- Attend other committees/teams’ meetings as requested or required.

📌 Quality and Education Coordinator (Toronto)
🏢 Southbridge Care Homes
📍 Toronto