LOCATION

Sydney, NS

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both in office and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We're looking for a Talent Acquisition Specialist to support our growing team by managing the full recruitment life cycle. If you have a sharp eye for detail and excellent communication skills, this could be the perfect opportunity for you. Our compensation package and bonuses will reward you for that contribution. We will train the right fit for this position. At The Sydney Call Center, we believe in rewarding our employees for their dedication and commitment to excellence.

Sydney, NS B1P 1W8. Full-Time, Human Resources, Salary w/ Bonus.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

WHAT DOES A TALENT ACQUISITION SPECIALIST DO?





As a Talent Acquisition Specialist, you’ll handle everything from sourcing candidates to onboarding new hires. You’ll engage with applicants through phone interviews, coordinate and process on-site interviews, and support the overall hiring workflow. This role also includes maintaining accurate records in our HR systems and contributing to process improvements.

Key Responsibilities:

- Travel off-site to attract qualified candidates by posting flyers, networking through the community, and attending job fairs
- Support advertising initiatives, employee referral campaigns, and hiring events
- Conduct phone screenings and coordinate candidate interviews
- Perform administrative tasks such as background checks, and personnel file management
- Track hiring metrics and recruitment performance through regular reporting
- Ensure employee records and timekeeping data are accurate and up to date
- Assist with maintaining HR compliance and staying informed on employment laws

CANDIDATE QUALIFICATIONS

You must be confident, outgoing and self-motivated with a strong work ethic. You must be a team-oriented person who is open minded, willing to learn, and who has the ability to function effectively in a fast-paced work environment. It is also vital to be articulate,



having excellent verbal and written communication skills. Interpersonal abilities that allow rapport to be established with applicants are key.

Other Talent Acquisition Specialist Qualifications Include:

- Strong attention to detail and high data entry accuracy
- Excellent organizational and time management skills
- Comfortable working in a process-driven, fast-paced environment
- Advanced proficiency in Microsoft Office Suite
- Professionalism, integrity, and respect for confidentiality
- Strong problem-solving mindset and a proactive attitude
- Reliable attendance and commitment to meeting recruitment goals
- Call Center Experience Preferred but Not Necessary
- Prior HR/Recruitment Experience Preferred but Not Necessary

CONDITIONS OF EMPLOYMENT

All MCI Locations

- Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect f

📌 Talent Acquisition Specialist (Sydney)
🏢 MCI
📍 Sydney