The Creative Services Lead oversees the planning, development, review, approval, and delivery of high-quality creative work across digital, print, social media, video, presentations, campaign materials, branded collateral, and client-facing deliverables. This position is also responsible for supporting and coordinating work for their clients, ensuring they receive a premium level of service, communication, professionalism, and creative support. The Lead must help ensure that all client work is properly scoped, tracked, and delivered to a high standard.

This role provides leadership to the Creative Services team, ensures projects are completed on time and to standard, maintains consistency across visual identity, messaging, and presentation, and supports workflow improvement, production readiness, studio organization, and cross-functional collaboration.

Key Responsibilities

- Lead, coach, and support members of the team in the execution of day-to-day work.
- Provide direction, mentorship, and constructive feedback to ensure high standards of performance, accountability, and professional growth.
- Host team meetings, assign work, clarify priorities, and ensure projects move forward efficiently.
- Foster a respectful, collaborative, solutions-focused team environment.
- Help build consistency in communication, workflow, and team expectations.
- Hold team members accountable for deadlines, quality standards, and assigned responsibilities.
- Support the continued growth and stabilization of the division.

Client Coordination

- Coordinate creative work for clients while ensuring a premium level of service, support, responsiveness, and professionalism.
- Serve as a key point of coordination between clients,



internal stakeholders, leadership, and the team.
- Ensure client requests are properly understood, scoped, prioritized, tracked, and delivered in accordance with expectations.
- Communicate clearly and professionally with clients regarding project needs, timelines, deliverables, revisions, and approvals.
- Support the development of client-facing creative materials that reflect a high standard of quality and polish.
- Ensure client work is handled with care, urgency, and attention to detail.
- Identify opportunities to improve the client experience and strengthen the division as a premium service offering.

Creative Direction and Quality Control

- Oversee the development of creative assets across digital, print, social media, presentations, video, campaign materials, and branded collateral.
- Review and approve creative work to ensure accuracy, professionalism, brand compliance, and overall quality.
- Ensure creative output reflects the organization’s tone, visual standards, strategic direction, and expectations of excellence.
- Identify inconsistencies, errors, and quality concerns before materials are finalized or published.
- Maintain strong attention to detail in all deliverables.
- Ensure all creative work is polished, professional, and appropriate for the intended audience.




- Continuously explore creative improvements, current ideas, better formats, and higher-quality approaches to strengthen the division’s work.

Project and Workflow Management

- Oversee creative workflows, timelines, schedules, and resource allocation to ensure projects are completed on time and at a high standard.
- Coordinate multiple projects simultaneously while balancing deadlines, team capacity, client needs, and business priorities.
- Work closely with internal stakeholders and external clients to understand project objectives and convert them into clear creative deliverables.
- Maintain visibility over project status, bottlenecks, upcoming deliverables, and team workload.
- Improve project execution through structure, planning, organization, and process discipline.
- Ensure work is properly tracked, documented, assigned, and followed through to completion.
- Escalate delays, concerns, missing information, or quality issues in a timely and professional manner.

Charging, Tracking, and Accountability for Work

- Ensure all work is properly tracked, recorded, and accounted for.
- Ensure that all past and future work completed for the company and its subsidiaries is reviewed and charged accordingly where applicable.
- Support accurate internal tracking of time, services, deliverables, and project scope.
- Help ensure the division operates with appropriate business discipline, including proper billing awareness, scope management, and documentation.
- Identify work that may fall outside of standard expectations or agreed scope and bring it forward for review.
- Work with leadership to ensure the division's pricing

📌 Creative Services Lead (Northeastern Ontario)
🏢 Northern Employment Solutions
📍 Northeastern Ontario