POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you passionate about helping others and delivering outstanding service? We’re looking for aCustomer Service Representative who isempathetic, solution-oriented , and ready to thrive in afast-paced, customer-focused environment .

POSITION RESPONSIBILITIES

Key Responsibilities:

- Engage with customers viainbound and outbound calls , providing friendly and professional support.
- Activelylisten to customer concerns and deliver effective, timely resolutions.
- Use internal systems tomanage accounts , process claims, and retrieve information.
- Identify opportunities toupsell or upgrade products and services.
- Clearly explain products, services, and processes to customers.
- Escalate complex issues to the appropriate team when needed.




- Strive forfirst-call resolution through strong problem-solving skills.
- Stay current with training, meetings, and process updates.
- Maintainexcellent attendance and punctuality .

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Qualifications

- Must be18 years or older .
- High school diploma or equivalent .
- Strongwritten and verbal communication skills.
- Ability totype at least 20 WPM .
- Basic proficiency inMicrosoft Office (Word, Excel, PowerPoint, Outlook).
- Familiarity withWindows operating systems .
- Dependable and punctual with a strong work ethic.
- Skilled introubleshooting, conflict resolution , and follow-up.
- Acustomer-first mindset : empathetic, patient, and responsive.
- Ability tomultitask , stay organized, and manage time independently.
- Ateam player with a positive attitude and strong interpersonal skills.
- Comfortable working in adynamic, fast-changing environment .

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI,



we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of perks and incentives that go beyond a paycheck. Our team members enjoy:

- Paid Time Off: Earn PTO and paid holidays to take the time you need.
- Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross.
- Life Insurance: Access life insurance options to safeguard your loved ones.
- Supplemental Insurance: Accident and critical illness insurance
- Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
- Paid Training: Learn current skills while earning a paycheck.
- Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
- Casual Dress Code: Be comfortable while you work.

Compensation & Perks that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

📌 Customer Service Representative (Sydney)
🏢 The Sydney Call Centre
📍 Sydney