CUSTOMER SUPPORT & ADMINISTRATION

WHO WE ARE

Mission Thrift is a national Christian charitable organization with more than 50 Mission Thrift Stores across Canada, which are staffed primarily by dedicated volunteers. The net proceeds from all Mission Thrift Stores are devoted to the joint Ministry of Bible League Canada. These funds are used to establish adult literacy programs, provide church planter training, and children’s ministry programs in Canada and more than 50 countries around the world.

WHY WORK HERE

Join a dynamic team of passionate, mission-focused individuals who are united by a shared purpose: supporting our joint Ministry with Bible League Canada. At Mission Thrift, you will have the prospect to work in a Christ-centred environment where your contributions help transform lives around the world through the Living Word of God. We value integrity, collaboration, and continuous growth, and believe in recognizing and celebrating the people who make our mission possible. If you are looking for meaningful work with a purpose, you will find it here

PURPOSE OF THE POSITION

The Customer Support & Administration provides operational, administrative, facilities, and event coordination support that enables the effective day-to-day functioning of Mission Thrift’s Operations team and Support Centre. This role provides customer service support to stores, donors, shoppers, and loyalty members, and coordinates office operations, organizational meetings and events, and a variety of administrative functions across the organization. Through proactive coordination, exceptional service, and attention to detail,



the Customer Support & Administration helps ensure a productive workplace and the successful execution of organizational priorities. The Customer Support & Administration reports to the Director of Operations.

PRIMARY ACTIVITIES

The allocation of responsibilities within this role will vary throughout the year based on organizational priorities, event schedules, and operational needs. While the role is designed as a 70%/30% split between Customer & Operations Support and Facilities & Event Coordination, workload distribution may fluctuate seasonally or in response to business requirements.

1. Customer & Operations Team Support (70%)

Customer & Operations Team Support

- Provide customer service and loyalty member support responding to email, website, and phone inquiries or directing requests to the appropriate team members as required.
- Coordinate schedules, meeting logistics and catering requirements, agendas, minutes, action item tracking, room bookings, and follow-up activities.
- Prepare, format, proofread, and distribute correspondence, reports, presentations, and other documents.
- Maintain organized contact lists, distribution groups, filing systems, records and document repositories.
- Support other projects, data collection, and special assignments as requested.
- Identify administrative process improvements and recommend efficiency enhancements.




- Crosstrain and provide overflow and backup administrative support across Operations, Finance, committees, and other administrative functions as assigned.
- Serve as the first point of contact for phone calls, voicemail, and general inquiries.
- Coordinate office mailings and employee recognition communications.
- Serve as backup for office and store care support.

2. Facilities & Events Coordination (30%)

Facilities & Office Administration

Manage day-to-day facilities and office operations, ensuring the office environment is safe, organized, stocked, and operationally ready.

- Procure, monitor, and replenish office, hospitality, and meeting room supplies; manage vendor relationships, service contracts, and facilities documentation.
- Coordinate repairs, maintenance, and building-related services; liaise with building management, contractors, the Newmarket store, and service providers, including meeting vendors onsite as required.

Meeting & Event Coordination

- Coordinate and execute end-to-end logistics for all-staff, leadership, board, and other organizational meetings and events, including venue coordination, catering, accommodations, travel, technology, registration, communications, materials preparation, hospitality, and onsite support.
- Provide logistical and administrative support for Conference and the Annual General Meeting as assigned.
- Procure, transport, organize, set up, and store meeting supplies, promotional materials, hospitality items, and equipment for organizational meetings and events. Ensure meeting and event spaces are physically configured, stocked, functional, and restored following use.
- Liaise with meeting owners, vendors, and service provi

📌 Customer Support (Newmarket)
🏢 Kerrstreet
📍 Newmarket