Elevate your career as a Customer Support Associate at Agoda in Kuala Lumpur. Engage with customers in both Japanese and English, providing world-class support across diverse channels.
In this role, you will be part of a dynamic, data-driven team dedicated to delivering exceptional service. Serving customers and partners from various cultures, you'll refine your problem-solving skills while adapting to a fast-paced environment. Your contributions will directly enhance customer experience and support Agoda's mission.
Key Responsibilities:
• Deliver excellent customer service via phone, email, and live chat
• Support various Agoda products including hotels and flights
• Professionally handle high volumes of inquiries and concerns




• Meet individual and team KPIs responsibly
• Communicate process improvements effectively to leadership
Requirements:
• Japanese language proficiency at JLPT N1 and business-level English
• Solid customer focus and integrity in handling information
• Ability to manage time under pressure
• Flexibility for 24/7 shift rotations
• Experience in customer service roles preferred
Make a meaningful impact at Agoda by transforming customer support into a seamless travel experience.

📌 Customer Support Associate (Toronto)
🏢 Agoda Company Pte.
📍 Toronto