About Us:

At KWS, we believe every person deserves to live with safety, dignity, and hope. Our Thrift Store is more than a retail operation. It is a place where Every Donation and Every Purchase Supports a Community Free FromAbuse.

KWS has been providingprograms and services for people impacted by Domestic Abuse since 1980. Our programs include emergency andsecond-stage housing, PEACE program, community-based victim services,sexualized assault services, education and prevention initiatives, a 24/7support line, and a community thrift store. We are committed to fosteringsafety, choice, and inclusion, and believe in building a community free fromabuse and sexualized violence through education, support, and strongpartnerships.

The Opportunity:

We are seeking a Thrift Store Manager to lead our purpose-driven retail operationthat makes a meaningful difference in our community. In this role, you willcreate a welcoming and engaging environment for donors, customers, volunteers,and team members while overseeing the day-to-day operations, growth, andsustainability of the Thrift Store. Through strong leadership, innovation, andstewardship of resources, you will help ensure that every donation received andevery purchase made supports a community free from abuse.

Key areas ofresponsibility include:

Leadership &Operations;

- Lead the day-to-dayoperations, performance, and ongoing success of the Thrift Store.
- Monitor key performanceindicators including sales, donations, volunteer engagement, customerexperience, and operational efficiency.
- Identify opportunities to improve systems, processes, and service delivery.
- Foster a culture ofcollaboration, accountability, innovation,



and continuous improvement.

Retail & RevenueGrowth

- Oversee merchandising,inventory management, donation processing, pricing, and retail operations.
- Support strong inventoryflow and merchandise readiness in partnership with the Donations &Processing; Coordinator.
- Lead promotional,seasonal, and customer engagement initiatives that drive sales and communitysupport.
- Use operational and salesdata to inform decision-making and support sustainable growth.

People & VolunteerLeadership

- Inspire, coach, anddevelop employees and volunteers in a positive, inclusive, and service-focusedenvironment.
- Provide leadership andsupport to the Donations & Processing Coordinator, Retail Assistants, andvolunteer team.
- Partner with People &Culture; to support recruitment, onboarding, performance development,engagement, and recognition.
- Build a culture wherepeople feel valued, empowered, and connected to the organization's mission.

Customer, Donor & Community Engagement

- Create exceptionalexperiences for customers and donors through meaningful interactions andconsistent service standards.
- Promote a donor-centredculture that recognizes the important role donors play in advancing theorganization's mission.
- Respond to escalatedcustomer and donor concerns with professionalism and care.




- Support community outreachand engagement activities that increase awareness, donations, andparticipation.

Financial Stewardship& Compliance

- Support budget planningand monitor operational performance against established goals.
- Ensure financial controls,cash handling procedures, administrative processes, and reporting requirementsare followed.
- Promote health, safety,risk management, and compliance across all store operations.
- Maintain a safe,welcoming, organized, and well-presented retail environment.
- We're looking for acollaborative and hands-on leader who combines solid retail and operationalexpertise with a passion for people, customer service, and community impact.

What You Bring:

- Leadershipexperience in retail, nonprofit, customer service, or related operationalenvironments.
- Provenability to lead teams, build relationships, and create exceptional customer anddonor experiences.
- Strongbusiness acumen with experience managing operations, achieving results, andsupporting revenue growth.
- Excellentcommunication, problem-solving, organizational, and change leadership skills.
- Confidencenavigating multiple priorities in a dynamic, fast-paced environment whilefostering accountability, learning, equity, and inclusion.
- Proficiencywith Microsoft 365, Point-of-Sale systems, and workplace technologies.
- Alignmentwith the mission and values of the Kelowna Women's Shelter Society and acommitment to respectful, inclusive, and values-driven leadership.

Assets include:

- Experiencewith volunteer engagement and leadership.
- Donorstewardship,

📌 Thrift Store Manager (Kelowna)
🏢 Kelownawomensshelter
📍 Kelowna