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Job Requisition ID: Time Type:Full timeEmployee Group:StaffJob Category:Academic AdministrationEmployment Type:TemporaryDepartment:Campus Housing
- Desk ServicesHiring Range:$56,494.16
- $70,617.70Posting Information:This posting is for an existing vacancy.
Term: 2 yearsThis position is being offered as a Secondment or contract opportunity.
The internal posting deadline for this position is October 16, 2026 at 11:59PMJob Description:Primary PurposeThe Coordinator, Desk Services and Operations is responsible for the coordination of Front Desk operations, which includes scheduling and supervision of all Front Desk student-staff in five residence communities. This includes liaising with the Residence Life and Residence Learning teams, as well as other members of the Department of Campus Housing, and various campus partners to contribute to the advancement of the department’s goals regarding student services and customer experience. As a member of the Desk Services Management Team, the Coordinator is responsible for supervisory duties that directly impact the customer's experience at each residence front desk, as well as contributing to a positive team culture amongst student-staff.
The Coordinator,



Desk Services and Operations is part of an interdependent and collaborative team committed to integrating the student voice and connecting research and evaluation to our practice in order to continuously build on our understanding of our students' wants and needs and on our knowledge of how living environments contribute to student success. Our curricular approach facilitates the design and delivery of experiences and services so that students achieve priority developmental and educational outcomes.
Key AccountabilitiesStudent-Staff SchedulingSchedules at-the-desk onboarding training for all recent staff.
Plans and schedules training for all returning staff based on their level of experience and needs.
Prepares monthly schedules for 25-75 staff (over 700 shifts per month) at five front desk locations.
Educates student-staff on time management and works with staff to create schedules that allow them to balance their work, academic schedules and extracurricular commitments.
Manages all shift trades, time off requests, and emergency coverage situations during business hours.
Adheres to legislative policies and procedures (i.e. University of Waterloo, Employment Standards Act, etc.) relating to scheduling of staff in the incumbents area (i.e. overtime, statutory holidays, vacation, etc.).
Leadership and SupervisoryEffectively supervises Team Leaders and facilitates weekly meetings to review issues, provide opportunities for personal and professional development, providing day-to-day guidance to problem-solve issues within assigned areas.




Supervises Front Desk Trainers throughout the term to ensure that onboarding and ongoing training of student-staff is successful, facilitates one-on-ones and provides day-to-day guidanceSupervises Front Desk Assistants (FDAs) outlining clear expectations and responsibilities, ensuring student-staff are performing in accordance with departmental policies, values and processes.
Effectively measures and evaluates performance of direct reports, delivering evaluations to staff through both formal termly evaluations and informal methods such as regular feedback/coaching.
Manages conduct and performance related follow up and conversations for all Front Desk Assistants, with the involvement of Assistant Manager, Desk Services and Operations coordinator as requiredConsults with Desk Services Leadership team to identify areas for individual/team improvement. Uses feedback to create and execute a development plan.
Provides leadership in one-on-one conversations, and team meetings and addresses team conflict fairly and professionally.
Orientation and TrainingDesigns and facilitates three large scale, two-day student-staff training each year (January, April and August) and three multi-day leadership staff training each year (April, August, and December).
Collaborates with Program Resources Co-ordinator on logistical considerations for student-staff training and leadership events. This includes but is not limited to booking meals, making purchases through external stakeholders, preparing training schedules, workshop facilitation, space setup, and other administrative responsibilities.
Shares learning/professional development goals of Front Desk student-staff with the Project Coordinator, Recruitment, Training and Development to create training sessions, build content or seek

📌 Coordinator, Desk Services (London)
🏢 University-of-Waterlo
📍 London