Facility Manager

Salary Range: $70,000-$80,000 annually

Summary

Reporting to the Operations Manager, the Facility Manager is responsible for the overall leadership, performance, and day-to-day operations of the Russell Aquatics facility.

The Facility Manager is accountable for ensuring the location operates safely, efficiently, consistently, and in alignment with Russell Aquatics standards and values. This role provides leadership across all departments and is responsible for creating a high-performing team culture, delivering an exceptional customer experience, maintaining solid aquatic and operational standards, and driving the overall success of the facility.

The Facility Manager is expected to maintain a visible and active leadership presence throughout the facility, particularly during peak programming periods, and to proactively identify and resolve operational, staffing, customer service, safety, and facility concerns.

Areas of Accountability

- Take ownership of the overall success and performance of the facility
- Ensure consistent execution of Russell Aquatics policies, procedures, standards, and values
- Maintain a visible leadership presence throughout the facility, particularly during high-volume programming periods
- Proactively identify operational challenges and implement solutions
- Monitor key facility performance indicators including enrolment, retention, class capacity, customer experience, staffing efficiency, program quality, and facility standards
- Ensure appropriate follow-up and accountability when issues arise
- Work closely with Ownership and Operations to identify opportunities for improvement and growth

Team Leadership and Management





- Provide strong leadership, coaching, mentorship, and direction to the facility management team and staff
- Foster a positive, accountable, professional, and high-performing workplace culture
- Conduct regular 1:1 meetings, team meetings, coaching conversations, and performance reviews
- Establish clear expectations and hold managers and staff accountable for performance
- Support recruitment, onboarding, training, development, and retention of employees
- Address performance concerns and difficult conversations promptly and professionally
- Ensure managers and supervisors are effectively leading their respective departments and shifts
- Support staffing and scheduling decisions to ensure appropriate coverage based on operational needs
- Identify high-potential employees and support succession and leadership development

Customer Experience

- Ensure families consistently receive friendly, professional, responsive, and solution-focused service
- Maintain high standards for communication across all customer touchpoints
- Proactively monitor the customer experience throughout the facility
- Address escalated customer concerns professionally and ensure appropriate follow-up
- Work with the administrative team to ensure registrations, schedules, billing, credits,



and customer records are accurate
- Monitor customer feedback and identify recurring themes or opportunities for improvement
- Support customer retention initiatives and strengthen relationships with Russell Aquatics families

Aquatic Program Quality

- Work closely with Aquatic Management to ensure consistent delivery of Russell Aquatics programming and teaching standards
- Monitor lesson quality, instructor performance, student progression, and class experience
- Ensure aquatic staffing and instructor assignments support program quality and operational needs
- Support Aquatic Management with coaching, training, evaluations, and quality-control initiatives
- Ensure aquatic programming complies with applicable safety standards, regulations, and Russell Aquatics policies

Facility Maintenance, Safety and Operations

- Ensure the facility is clean, organized, safe, welcoming, and maintained to Russell Aquatics standards
- Conduct regular facility inspections and ensure identified concerns are addressed promptly
- Oversee maintenance coordination, equipment needs, inventory, repairs, and facility-related projects
- Ensure pool deck, change rooms, viewing areas, front desk, staff spaces, storage areas, and common areas operate effectively
- Ensure safety procedures, emergency protocols, incident reporting, and regulatory requirements are consistently followed
- Coordinate with maintenance providers, contractors, and vendors as required
- Ensure adequate inventory and appropriate use of facility supplies and equipment

Scheduling, Staffing and Operational Execution <

📌 Facility Manager (Oshawa)
🏢 Integratedcooling
📍 Oshawa