## Station ManagerApply: Canada, Québec, Chicoutimi: Full time: Posted Today: JR Intelcom | DragonflyWith more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.Your Role: At the Heart of the ChainCore Duties:1. Safety & Compliance* Ensure compliance with Health & Safety protocols and maintain a hazard-free work setting.
* Enforce safe working methods and behaviors within the team.
* Conduct safety audits and operations checks.
* Ensure all operations comply with local, state, and federal regulations, as well as company policies.
* Make sure everyone meets safety standards and respond quickly to requests for changes and unforeseen events.
* Respond to emergencies as required.2. Operations Management* Supervise day-to-day operations and provide feedback and ways to improve in OPS.
* Implement operational policies and procedures to improve efficiency.
* Monitor and manage the station's budget to ensure financial efficiency and cost-effectiveness.
* Monitor and manage the station's controllable margin by tracking and analyzing controllable costs and revenues (e.g., staff scheduling, sort cost).
* Plan and oversee onboarding activities for new employees to ensure a smooth transition.
* Monitor and maintain station facilities and equipment to ensure they are in good working condition.
* Ensure warehouse cleanliness and organization.3.



Staff Management & Development* Conduct regular reviews with Independent Delivery Contractors (IDCs) to assess performance (QAR), address concerns, and discuss improvements.
* Provide training and development opportunities for staff to enhance their skills and ensure theyare up-to-date with company policies and procedures.
* Mentor and support the team.
* Manage and coordinate station staff and schedules to ensure adequate coverage.
* Conduct regular station audits and performance evaluations for staff and provide feedback to help them improve and grow in their roles.4. Customer & Stakeholder Relations* Address customer inquiries and complaints promptly and professionally to maintain high levels of customer satisfaction.
* Work closely with other departments to ensure smooth operations and address any issues that arise.
* Communicate regularly with upper management to provide updates and discuss improvements and cascade any changes down the chain.5. Inventory & Asset Management* Oversee inventory levels and ensure that all materials and supplies are adequately stocked and accounted for.
* Implement and oversee loss prevention strategies to safeguard company assets, packages, and other goods.
* Conduct regular audits, monitor for theft or fraud,



and ensure all undelivered parcels are returned to the station at the end of the day.
* In case of suspected theft, initiate investigations and coordinate with the Loss Prevention department and IDC relationship manager.6. Reporting & Data Management* Maintain accurate logs (delivery, incident, inventory) and daily reports.
* Prepare and monitor performance reports (on-time deliveries, exceptions, etc.).
Perform data entry as needed to maintain accurate records.* Evaluate and assess employee performance, workplace conduct and compliance as required, including discipline where appropriate.
* Cleaning, general housekeeping.
* Other duties as assigned.Why Join Intelcom | Dragonfly?* Short
- and medium-term growth opportunities
* Comprehensive group insurance
* Group RRSP program
* Employee Assistance Program...
This position has been opened to address a genuine organizational need within the company.
At Intelcom | Dragonfly, we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.The process is simple: If

your profile
catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.
See you soon*Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.*

📌 Directeur(trice) de station (Saguenay)
🏢 Intelcom
📍 Saguenay