Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Your Impact

If you’re passionate about using technology to make work better, this is an opportunity to have a real impact on how employees and HR teams experience technology every day. As a Lead HR Technology Business Analyst, you’ll help shape and optimize solutions across Recruiting, Onboarding, and HR Shared Services, turning business needs into intuitive, scalable experiences.



You’ll work at the intersection of HR, technology, data, and AI, partnering with global stakeholders to bring ideas to life, from requirements and solution design through testing, launch, adoption, and continuous improvement. With platforms including SAP SuccessFactors, OpenText Service Management, and OpenText Aviator, you’ll help evolve the future of HR technology while ensuring solutions are secure, well-governed, and built with the user in mind.

What You Will Do

- Partner with HR stakeholders across Recruiting, Onboarding, and HR Shared Services to understand needs and translate them into clear requirements, user stories, and scalable solutions.
- Facilitate requirements workshops, process reviews, and solution validation with HR, IT, Data, Security, product teams, and vendors.
- Support SAP SuccessFactors Recruiting and Onboarding, including workflows, data, configurations, integrations, and process improvements.
- Support OpenText Service Management for HR Shared Services, including case management, intake, service catalogs, knowledge content, and employee self-service.
- Identify opportunities to leverage OpenText Aviator and AI-enabled capabilities to improve HR service delivery and employee experiences.
- Lead enhancement requests through intake, prioritization, design, testing, release, and post-launch validation.




- Develop test scenarios, coordinate UAT, manage defects, validate solutions, and support business sign-off and production readiness.
- Ensure solutions meet data privacy, security, access, governance, and responsible AI requirements.
- Create documentation, training materials, knowledge articles, release communications, and support demos, training, and adoption activities.
- Monitor feedback, adoption, service trends, and recurring issues to identify opportunities for continuous improvement and a more consistent HR technology experience.

What It Takes

- 3+ years of experience as a Business Analyst, Functional Analyst, Product Analyst, or HR Technology qualified supporting enterprise HR solutions.
- Working knowledge of SAP SuccessFactors, preferably Recruiting and/or Onboarding.
- Experience with HR service delivery, shared services, case management, request management, or employee self-service.
- Strong experience eliciting, analyzing, documenting, and validating business and functional requirements.
- Experience with testing, defect management, release readiness, process documentation, and user adoption.
- Understanding of HR data privacy, access controls, information security, and responsible AI.
- Strong analytical, problem-solving, communication, organization, and stakeholder management skills.
- Bachelor’s degree in HR, IT, Business Administration, or a related field, or equivalent practical experience.
- Experience with OpenText Service Management, OpenText Aviator, or comparable service management/AI-enabled platforms is an asset.
- Experience with Agile delivery, product backlogs, IT service management, change man

📌 Lead HR Technology Business Analyst (London)
🏢 opentext
📍 London