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The opportunity

The Assurance Facilitator Excellence Manager is a strategic capability leader responsible for strengthening the quality, capacity and impact of Audit facilitation across Canada. The role will shape and lead an integrated facilitator strategy that builds a technically credible, future-ready facilitator pool and enables consistent, high-quality learning experiences. Working with Audit leadership, Professional Practice, subject‑matter resources and Learning teams, the Manager will set standards and oversee the facilitator lifecycle—from facilitator pipeline and qualification through development, deployment and performance. Drawing on strong Audit expertise, the Manager will also lead technical train‑the‑trainer sessions, teach selected programs and coach facilitators on technical accuracy and delivery effectiveness. Beyond Audit, the Manager will design and advance a national Facilitator Excellence program that establishes common standards, scalable practices and measurable outcomes across service lines. The role will also support priority Assurance and firmwide learning initiatives, including national program launches and large‑scale learning events, and must be available during peak delivery periods to review technical content, prepare facilitators and deliver courses as needed.

Your Key Responsibilities

- Lead the Audit facilitator strategy, aligning capability, capacity and succession planning with curriculum priorities, business demand and quality expectations.




- Establish national standards for facilitator qualification, readiness and delivery quality, reinforced through clear governance, reliable data and measurable performance indicators.
- Assess facilitator technical knowledge and delivery effectiveness, identify capability gaps, and provide targeted upskilling, coaching and technical train‑the‑trainer programs.
- Maintain credible knowledge of priority Audit curricula and methodology to teach selected courses, lead train‑the‑trainer sessions and advise facilitators.
- Influence Audit leaders, Professional Practice, Experience Management, local offices and Learning and Development teams to resolve capacity and capability risks and secure qualified facilitators.
- Build an engaged facilitator community that accelerates knowledge sharing, mentoring and adoption of leading practices.
- Use feedback, performance data, digital tools and responsible AI to strengthen facilitator matching, readiness, delivery quality, decision‑making and ongoing development.
- Design, launch and continuously improve a national Facilitator Excellence program, scaling consistent standards, tools and practices across service lines.
- Provide clear recommendations and executive‑level reporting on priorities, outcomes, risks and investment needs, while contributing to broader Assurance and firmwide learning initiatives.





Skills And Attributes For Success

- Ability to translate Audit business, curriculum and quality priorities into an actionable facilitator strategy.
- Strong, current knowledge of Audit methodology, technical learning needs and the Assurance quality setting.
- Demonstrated ability to assess facilitators’ technical knowledge and delivery effectiveness, provide actionable coaching and lead technical train‑the‑trainer programs.
- Exceptional stakeholder leadership and influencing skills across senior, technical, cross‑functional and geographically dispersed groups.
- Strong portfolio and change leadership, with sound judgment and the ability to manage competing priorities, risks and dependencies.
- Clear, persuasive communication and executive presentation skills.
- An innovation mindset and the ability to use data, technology and responsible AI to improve experiences, processes and outcomes.

To qualify for the role, you must have

- Progressive, recent Audit experience and a strong understanding of audit methodology and quality expectations.
- Experience leading complex programs, capability portfolios or transformation initiatives in a matrixed organization.
- Demonstrated success influencing senior leaders and aligning technical and cross‑functional teams around shared priorities and outcomes.
- Experience facilitating Audit technical learning and delivering train‑the‑trainer or facilitator‑development sessions.
- Proficiency with Microsoft 365 and AI‑enabled productivity tools; experience with learning platforms, reporting or data analysis is an asset.
- A CPA designation or equivalent professional qualification.

📌 Assurance Facilitator Excellence Manager (Victoria)
🏢 EY
📍 Victoria