At Alpine Aerotech, our reputation is built on our people. In the last 35 years, we've grown into one of the world's leading helicopter maintenance, repair, overhaul, and manufacturing organizations—trusted across the globe. Today, we are an accredited Airbus and Leonardo Service Center and one of the largest Bell Service Centers worldwide. The pride, expertise, and dedication of our employees fuels our growth and guides everything we do. We're personable, reliable, experienced, and innovative—holding ourselves accountable to the values that matter most in aviation: Integrity. Quality. Safety. Accountability. We continue to expand our capabilities, invest in our people, and evolve how we work. If you're ready to work alongside skilled professionals who care about quality—and each other—and want a place where your work is respected, your skills are valued, and your career can grow, join our team.

Position Overview

The Information Systems Technician plays an significant role in supporting the technology and systems that keep Alpine Aerotech's operations connected, secure, and running efficiently. This position is responsible for supporting, maintaining, and administering the organization's IT infrastructure, including virtual environments, servers, network infrastructure, desktop and mobile systems, Microsoft 365 services, ERP and business applications, and related technology. Working across a broad range of systems, the Information Systems Technician provides responsive technical support to end users while helping maintain the reliability, performance, and security of our technology environment. This role is well suited to someone who enjoys solving problems, learning new systems,



and working with a diverse range of technologies.

How You’ll Make an Impact

Systems & Virtual Infrastructure

- Administer, maintain, and monitor virtual server environments and associated infrastructure.
- Support Windows Server operating systems, Active Directory, Group Policy, DNS, DHCP, and related services.
- Assist with server deployment, configuration, patching, upgrades, and ongoing maintenance.
- Monitor system performance and availability and assist with troubleshooting infrastructure issues.

Network Infrastructure

- Support and maintain LAN, WAN, wireless, and remote-access infrastructure.
- Configure and troubleshoot switches, VLANs, network connectivity, and related network services.
- Assist with firewall, VPN, and network security administration.
- Monitor network availability and performance and assist in resolving connectivity issues.

Desktop & End-User Support

- Deploy, configure, maintain, and troubleshoot Windows workstations, laptops, mobile devices, printers, and peripherals.
- Install, configure, and support software and business applications.
- Diagnose and resolve hardware, software, operating system, and connectivity issues.
- Provide timely, professional, and end-user focused technical support.
- Maintain workstation standards, software deployment processes, patching, and endpoint security.





Microsoft 365 & Cloud Services

- Administer and support Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, and Entra ID.
- Manage user accounts, groups, licensing, permissions, and access.
- Assist with Microsoft 365 security, Multi-Factor Authentication (MFA), and identity management.
- Troubleshoot Microsoft 365 applications, authentication, and connectivity issues.

ERP & Business Systems

- Provide technical administration and support for Alpine Aerotech's ERP system and other critical business applications.
- Troubleshoot application, database, connectivity, integration, printing, and user-access issues.
- Manage user accounts, permissions, configurations, and application-related security.
- Work with internal departments and external vendors to investigate and resolve system issues.
- Assist with ERP upgrades, testing, implementations, integrations, and system improvements.
- Develop an understanding of business processes to effectively support the systems used throughout the organization.

Continuous Improvement & Security

- Contribute to technology improvements that enhance system reliability, security, efficiency, and the end-user experience.
- Assist with endpoint security, backup systems, access controls, patching, and other IT security practices.
- Identify opportunities to streamline or automate routine IT processes and tasks.
- Maintain accurate technical documentation, system information, and IT procedures.
- Stay current with evolving technologies, cybersecurity practices, and industry best practices.

What You’ll Bring to Our Team

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📌 Information Systems Technician (Kelowna)
🏢 Alterra Mountain
📍 Kelowna