Overview

At Manion, we believe people thrive when they’re supported at work, at home, and in their communities. That’s why we’ve built a workplace rooted in trust, collaboration, and care, where your contributions truly make a difference in the lives of Canadians.

As a privately owned Canadian firm with over 50 years of experience in third-party advantages administration, payments, and consulting, we’re proud to lead with purpose and impact.

Here, you’ll join a close-knit, inclusive team that values genuine connection, mutual respect, and shared success. Whether you work in-office or from home, you’re trusted to do your best work supported by flexible schedules, comprehensive benefits, and a culture that understands life outside of work matters too.

At Manion, we don’t just offer a job, we offer a meaningful career with a company that puts its people first. We care. You benefit.

Your Role

We are looking for an Associate System Engineer to join our close-knit growing team, and we hope our search ends now, with you. This role will be based out of our Etobicoke, ON office on a hybrid basis, offering the ability to work a few days in office and a few days remotely each week.

The Associate System Engineer will be supporting the day-to-day IT operations environment primarily focusing on tier 1-2 technical support for Manion and extending to the Family of Companies across Canada. Additional responsibilities could include supporting systems and applications on-premise, cloud, SaaS. Reporting directly to the Supervisor, IT Operations and working with the rest of the team to support uniform solutions that meet our business objectives.

Your Impact





- You will acquire a comprehensive understanding of Manion & GHFoC’s IT Operations to effectively navigate and troubleshoot within the systems
- You will acquire a comprehensive understanding including hands-on experience of our onboarding/offboarding and user lifecycle management to successfully enable employees to be productive as soon as possible
- You will establish connections and build relationships with key personnel at the Manion office and across relevant departments to facilitate smooth cross- functional collaboration and information sharing
- You will collaborate closely with other department team members and peers to actively engage in knowledge transfer sessions, gaining insight into typical day-to- day tasks, processes, and best practices.
- You will strive to master these tasks to contribute effectively to the team's goals and overall success
- You will Develop a strong familiarity with the various departments and business operations of Manion and family of companies, ensuring a solid grasp of the overall company's structure and business.

What You Will Do

- Maintain, manage and prioritize Help Desk queues and tasks
- Provide 1st, 2nd level support to on and off-site employees, including onboarding and offboarding of full-time, contractors across the Family of Companies
- Communicate effectively with end users and stakeholders – status updates, next steps,



confirmation of issue resolution etc.
- Maintain complete documentation of work done/steps taken within tickets for historical reference or escalation purposes.
- Manage/update, monitor inventory of IT assets, ensuring accurate and up-to-date records.
- Receive, ship, and manage the logistics of equipment, ensuring timely and secure delivery to designated locations.
- Liaise with vendors and other IT personnel for incident resolution
- Participate in proactively monitor the health of the IT environment, including endpoints, on-premises, cloud, and disaster recovery systems, to ensure stability and performance.
- Install, configure, test and maintain operating systems, application software and system management tools when needed.
- As needed, ability to research and find possible solutions to issues based on vendor documentation, help forums, knowledge bases (Microsoft etc.)
- Support on-call for afterhours requirements as needed
- Chronoscan knowledge would be an asset.
- Occasional evening and weekend and travel required when necessary.

What You Bring to the Team

- Certificate or Diploma in a related field or equivalent industry experience
- 1-3 years’ experience in a similar role as a tier 1/2 support
- Experience with Office 365 Administration (tenant, Exchange, SharePoint, OneDrive, Teams)
- Experience with VOIP telephony specifically MS Teams
- Experience with Active Directory (including Azure AD),Intune, Group Policy.
- Ability to work both independently and in a team environment
- Experience with scripting and automation tools such as PowerShell, MangeEngine experience is a plus
- Information Technology Infrastr

📌 Associate Systems Engineer (Toronto)
🏢 Manion, Wilkins & Associates
📍 Toronto