Who We Are

Carefor is Eastern Ontario’s largest home care and community support services not-for-profit, with over 1,200 employees operating in Eastern Counties, Ottawa, and Pembroke-Renfrew County. The founding chapter of the Victorian Order of Nurses, Carefor has been helping seniors and people living with disabilities in Eastern Ontario live with choice and dignity since 1897.

For our staff, we are proud to help them be the best they can be both now and into the future. Through comprehensive onboarding and continual training, you are continuously improving your professional practice with Carefor; and with the HOOPP pension plan, great benefits and a flexible schedule, we’re looking out for you and your family. At Carefor, we know our work matters, and we’re proud of the impact we have in people’s lives

Overview

As the Supervisor, Community Support Services, you are responsible for the operational oversight of assigned programs and the coordination of client services delivered by Personal Support Workers (PSWs) and Homemakers. This role combines staff leadership, client assessment, care planning, service coordination, quality monitoring, and community partnership development to ensure clients receive safe, responsive, and high‑quality care and support services.

Working closely with Ontario Health atHome Care Coordinators, clients, caregivers, and interdisciplinary partners, you will support positive client outcomes while promoting independence, wellness, aging in place, and quality of life. You will provide leadership to an interdisciplinary team through coaching, mentoring, performance management, and professional development while ensuring services are delivered in accordance with Carefor's Mission, Vision, Values,



policies, and procedures.

This position description outlines the key responsibilities and the nature of work. It is not a comprehensive inventory of all duties and tasks of the position.

Responsibilities

Leadership and Human Resources

- Oversees the day‑to‑day operations of assigned Community Support Services Support Services programs.
- Provides leadership, guidance, coaching, and support to staff and volunteers to achieve individual and operational performance objectives
- Completes performance evaluations and provides ongoing feedback, support, and development opportunities for assigned staff.
- Supports attendance management, performance improvement plans, employee recognition, and disciplinary processes in collaboration with management and Human Resources
- Ensures Carefor policies & procedures affecting the delivery of Services are implemented by staff
- Assists in determining staffing requirements and supports scheduling decisions to ensure appropriate service coverage and continuity of care.
- Assists with recruitment, interviewing, hiring, orientation, and onboarding.
- Coordinates and supports ongoing education, training, and professional development activities.
- Plans, schedules, and co‑leads staff meetings in collaboration with the Manager.




- Participates in an after‑hours on‑call rotation to support urgent operational needs, as required.

Client Assessment, Care Planning and Care Coordination

- Completes comprehensive client assessments and reassessments to identify care needs, risks, goals, and service requirements.
- Develops, implements, evaluates, and updates individualized care and service plans in collaboration with clients, caregivers, service providers, and funders.
- Coordinates and monitors client services to ensure care plans remain appropriate and responsive to changing client needs.
- Collaborates with Ontario Health atHome Care Coordinators, caregivers, community partners, and internal teams to support positive client outcomes.
- Participates in client case conferences and interdisciplinary care planning discussions.
- Ensures service delivery is consistent with client needs, organizational standards, and contractual requirements.
- Supports effective transitions in care and facilitates connections to community resources and support services.
- Investigates, evaluates, and supports the resolution of client, caregiver, and staff concerns and complaints.
- Acts as a resource and subject matter expert to Personal Support Workers and Community Support Services staff regarding client care needs, service delivery, risk management, and best practices.
- Maintains accurate, timely, and objective documentation in accordance with organizational and qualified standards

Operational And Organizational Responsibilities

- Supports program development, promotion, implementation, and evaluation.
- Assesses community needs and recommends enhancements to programs and services.
- Prom

📌 Supervisor- Community Support Services (Northeastern Ontario)
🏢 Carefor-Health-
📍 Northeastern Ontario