Job Title: Inventory & Systems Lead

Salary Range: CAD$82,447 – CAD$103,059

Working Type: On-Site

PURPOSE OF ROLE

The Inventory & Systems Leader owns end-to-end inventory accuracy, warehouse systems performance, and automation reliability within an automated food production environment. The role ensures alignment between physical inventory and system records, stable and effective use of warehouse and material handling systems (e.g., WCS and ERP), and uninterrupted operational flow. This role acts as the single operational authority bridging inventory control, system governance, and on-floor execution, driving strong team performance, system discipline, and continuous improvement.

Key Accountabilities

Inventory Control & Accuracy

- Hold full accountability for inventory accuracy across all stock types and systems
- Lead cycle counts, reconciliations, adjustments, and investigations of inventory discrepancies
- Ensure proper stock rotation (FEFO), expiry management, and traceability
- Minimize shrink, write-offs, and obsolescence through robust controls and root cause analysis
- Maintain inventory accuracy during peak demand, system changes, and operational disruptions
- Understand and consider inventory valuation, write-offs, and working capital impacts when managing inventory accuracy and corrective actions.

Systems Ownership & Governance

- Own the performance, governance, stability and effective operational use of warehouse IT and automation systems, including ERP, WCS and associated system interfaces.
- Act as the operational system subject matter expert, supporting issue triage, detailed diagnostics, root cause analysis and resolution of recurring system faults.
- Review system logs,



alarms, event histories, transactions and other diagnostic information to identify failure points and support fault investigation.
- Establish and maintain system monitoring and diagnostic routines, using system and performance data to identify emerging and recurring issues.
- Ensure accurate, real-time transactions and data integrity across inventory and automation systems.
- Monitor operational system usage and identify behaviours, process gaps or recurring failures that negatively affect system performance.
- Maintain clear records of system incidents, known problems, RCA findings, corrective actions and system performance trends.
- Act as the principal operational and technical interface with IT, engineering, supplier help desks and automation vendors during incidents and technical investigations.
- Raise and manage system incident and problem tickets, providing appropriate logs, evidence and operational context, and following actions through to resolution.
- Support system changes, fixes, upgrades and deployments through impact assessment, testing, validation and operational feedback.
- Validate technical SOPs, recovery procedures and system operating practices, ensuring lessons from incidents and system changes are embedded into operational processes and key-user training.




- Ensure appropriate system access controls, user discipline and data governance standards are maintained in line with site and corporate requirements.
- Support major system incidents, including investigation, recovery, documentation and post-incident review.
- Use incident trends, operational observations and system data to identify improvement opportunities and reduce recurring failures.
- Support service reviews with system and automation vendors, providing evidence on reliability, recurring faults, responsiveness and service levels.

Team Leadership & Capability Development

- Lead, coach, and develop the inventory and systems team and other operational teams where required.
- Set explicit expectations, drive accountability, and monitor performance, productivity, and accuracy
- Ensure training completion and system competency across the team and key operational users
- Lead teams effectively through periods of change, disruption, and peak operational demand

Operational & Cross-Functional Coordination

- Partner with inbound, outbound, and production teams to ensure smooth operational flow
- Minimize operational disruptions linked to system issues
- Support production, shipping, and customer service through accurate inventory and reliable systems

Process Improvement & Capability Building

- Drive continuous improvement using system data and operational insights
- Identify gaps in inventory and system processes and lead sustainable improvements
- Develop, validate, and maintain SOPs related to inventory and system use
- Train and coach key users to build strong system and invent

📌 Inventory and Systems Leader (Brantford)
🏢 Hilton Foods
📍 Brantford