## Rep. II, Services numériques, Centre de contactPostuler: Principalement au bureau: Ottawa, Ontario: Markham, Ontario: Temps plein: Publié aujourd'hui: Date de fin : 30 octobre 2026 (Il reste 23 jours pour postuler): R\_ Lieu de travail :Ottawa, Ontario, CanadaHoraire :37.5Secteur d’activité :Services bancaires personnels et commerciauxDétails de la rémunération :$45,700
- $61,000 CADLa TD a à cœur d’offrir une rémunération juste et équitable à tous les collègues. Les occasions de croissance et le perfectionnement des compétences sont des caractéristiques essentielles de l’expérience collègue à la TD. Nos politiques et pratiques en matière de rémunération ont été conçues pour permettre aux collègues de progresser dans l’échelle salariale au fil du temps, à mesure qu’ils s’améliorent dans leurs fonctions. Le salaire de base offert peut varier en fonction des compétences et de l’expérience du candidat, de ses connaissances professionnelles, de son emplacement géographique et d’autres besoins particuliers du secteur et de l’entreprise. En tant que candidat, nous vous encourageons à poser des questions sur la rémunération et à avoir une conversation franche avec votre recruteur, qui pourra vous fournir des détails plus précis sur ce poste.

Description du poste
KEY ACCOUNTABILITIES CUSTOMER* Create an exceptional customer experience with every client interaction and contribute to the ongoing improvement of the overall customer experience by ensuring advice, service, and inquiries and/or issues are managed promptly and effectively under all conditions
* Identify customer needs and determine solutions to customer problems
* Use ability to discover and advise on meeting/exceeding customer needs by asking curious questions




* Offer comprehensive product knowledge and/or guidance as it relates to their respective business area
* Ensure customer/partner problems are handled appropriately the first time, escalating issues when necessary
* May identify cross-sell opportunities and/or refer customers/partners to internal Bank partners
* Expected to meet the needs of customers/partners by offering advice/guidance based on their total financial situation and possessing a thorough knowledge of customer/partner life cycle needs
* Identify cross-sell opportunities and/or refer customers/partners to internal Bank partners
* Complete a broad range of financial transactions (e.g., withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner
* Identify customer needs and determine solutions to customer problems, particularly as it relates to digital banking products and services SHAREHOLDER* Contribute to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth
* Promote full suite of products, advice, services and banking capabilities
* Understand and apply operating policies and procedures
* Contribute to business objectives for Operational Excellence
* Support the timely and accurate completion of business processes and procedures
* Escalate non-standard or hig
- risk transactions / activities as necessary




* Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations
* Support and participate in process improvement opportunities
* Ensure necessary due diligence to support the accuracy of all customer transactions / activities
* Be knowledgeable of and comply with Bank Code of Conduct EMPLOYEE / TEAM* Participate fully as a member of the team, support a positive work workplace that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
* Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
* Participate in personal performance management and development activities, including cross training within own team
* Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
* Contribute to a fair, positive and equitable environment that supports a diverse workforce
* Act as a brand champion for your business area/function and the bank, both internally and/or externally BREADTH & DEPTH* Requires developed knowledge and skills to offer service and advice for a range of product and services
* Requires a broad knowledge and understanding of the full product suite, services and processes of the business area, and can be characterized as low to moderate in complexity/risk
* Provide exceptional inbound and/or outbound service and/or advice support to customers/partners on a range of moderately complex financial products and services.
* Provides recommendations and guidance to customers and / or internal partners
* Provides solutions to problems

📌 Bilingual Contact Center Rep II, Digital Services (Ottawa)
🏢 TD Bank Group
📍 Ottawa