Canadian Tire Bayers Lake- Store465

This high profile and growth-oriented Halifaxstore has a constructive and goal-oriented culture for the staff. Management is focused on building a high-performance team that strives for being productive and efficient in all routines, projects, and customer service. The vision and culture is to have a team that truly values coaching and execution of best practices and to become recognized amongst the best in retail operations, productivity, and customer service. The store places a focus on health & safety and our culture is fully committed to attracting, retaining and developing excellent employees and promoting from within. Goal-oriented individuals interested in an exciting retail career that supports their development and have a great work ethic and habits combined with a positive attitude should apply.

Automotive Back Parts Window Associate

The Automotive Back Parts Window Associate works in a fast-paced auto service environment and supports Automotive Licensed Technicians in locating and providing the right parts for auto repairs in the Automotive Service Centre. This role involves the use of a computerized automotive parts and service look-up systems, which includes estimates for repair orders, ordering, controlling, and maintaining inventory accuracy.

This position will support our existing team to help meet growing customer demand .

Responsibilities and Task

Customer Service

- Responds to and handles internal and external customer inquiries, requests, and concerns in a timely manner.
- Ensures that the Automotive Service Center team maximizes the customer experience by sourcing, stocking,



and providing timely and correct vehicle components as requisitioned by the customers and/or Licensed Automotive Technicians.

Operations

- Serves Licensed Automotive Technicians and processes their requests for parts and tires.
- Liaises with Automotive Service Centre staff to inform immediately of all received parts and tire orders.
- Sources and orders automotive parts, shop supplies and products through authorized suppliers.
- Follows established procedures regarding the ordering and sale of parts and tires for the Automotive Service Centre.
- Verifies correct vehicle information and parts and tires applications for look-up and ordering.
- Quotes parts and tire pricing and availability.
- Locates products in the warehouse.
- Maintains and controls accuracy of inventory, including shop specialty tools.
- Verifies accuracy of all outside orders by matching product descriptions to product numbers.
- Walks their assigned sections to understand what needs to be accomplished on a daily basis.
- Restocks parts and tire areas with stock received.
- Tests and fills batteries. Tests starters and alternators. Operates the battery filling station as per training received.
- Liaises with Automotive Service Centre staff to ensure estimates are accurate and professionally formatted.




- Maintains housekeeping standards of workstations and inventory area and in service reception/work area.
- Stocks shelves in storage display areas.
- Secures, warehouse area, parts, and tire inventory from unauthorized persons.
- Processes returns, warranties and castings as required.
- Records lost sales.
- Reports stolen and damaged goods to Management.
- Assists in back up for telephone calls.
- Participates in meetings and all training as required and listens to feedback to improve their own abilities.
- Complies with company, store, department, and Automotive Service Centre policies.
- Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.
- Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others.
- Completes other tasks, as required.

Reqirements

- Demonstrated automotive subject matter knowledge and interest.
- Basic math and typing skills.
- Good working knowledge of automotive parts lookup system.
- Ability to work under minimal supervision with computerized systems.
- Experience in a similar role in a Canadain Tire store or Service Centre is considred an assest.

Required Skills and Abilities

Successful candidates will demonstrate the following competencies:

- Strong orientation towards customer service excellence .
- Strong belief in the Canadian Tire Values of honesty, integrity and respect .
- Ability to serve customers in a qualified manner and to inspire their confidence and trust.
- Detail-oriented

📌 Automotive Back Parts Window Associate (Halifax Regional Municipality)
🏢 Canadian Tire - Bayers Lake, Halifax ( Store 465)
📍 Halifax Regional Municipality