## Resort Experience Manager
- Year-Round
- Full-TimeApply: Blue Mountains, ON: Full time: Posted Today: JR Year RoundWHAT’S IN IT FOR ME?* Enjoy complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates.
* Save on meals across resort restaurants and cafés, including Starbucks.
* Receive exclusive discounts at all Blue Mountain-owned retail stores.
* Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources.
* Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more. Salary range between $73,500 to $90,000Full-Time, Year-Round with Health and Dental Benefits* 8-hour shifts between 8:30am to 9pm (weekend work required)WHAT WILL I BE DOING?As a key member of the Resort Experience leadership team, the Manager, Resort Experience plays a vital role in shaping a culture of purpose-driven service, ensures operational excellence and real-time issue resolution in critical guest experience systems. This role is responsible for leading Resort Experience, Validation and Shuttle Operations teams while helping to deliver a seamless, welcoming experience for our guests and employees.
* Leading the guest journey, ensuring that our outdoor resort operations run smoothly, efficiently,



and safely while inspiring teams to provide outstanding service every day.
* Championing a guest-first culture by resolving questions, concerns, and service issues quickly and professionally, creating memorable experiences at every touchpoint.
* Building strong partnerships across departments and developing processes that keep communication, coordination, and service standards running smoothly throughout the resort.
* Overseeing transportation, and logistics to enhance efficiency, guest convenience, and overall resort operations.
* Turning strategic goals into action by executing annual initiatives, measuring results, and helping shape the future growth of the Resort Experience department.
* Supporting departmental budgets, labor planning, and operational performance while coaching leaders to achieve business goals and deliver solid results.
* undefined WHAT DO WE NEED FROM YOU?* At least 5 years of previous leadership, training, coaching and performance management experience.
* Excellent service recovery and conflict resolution skills in order to bring both guest and employee concerns to satisfactory closure.
* G-Class or F-Class license an asset.
* Ability to monitor and influence the bigger picture and the bottom line through strategizing to improve existing systems and sales procedures.*\*This job is posted to fill a current vacancy*

📌 Resort Experience Manager (The Blue Mountains)
🏢 Alterra Mountain
📍 The Blue Mountains