- Location 150 MCPHILLIPS ST,WINNIPEG, MB, R3E 2J9,Canada
- Employee Type Full-time
- Required Degree High school
- Manage Others No

Reporting to: Client Care Supervisor

Medigas Manitoba Limited is a proudly Canadian, locally owned and independent business with more than 40 years of experience serving customers across Manitoba. With multiple locations throughout the province, we are committed to providing exceptional respiratory care and support to the communities we serve.

As a member of the Innovair Group of companies , we are part of a dynamic organization recognized for our leadership, connection to the community, and commitment to creating a great place to work. We provide our employees with opportunities to learn, grow, build their careers, and be rewarded for the contributions they make.

About the Role

As a Client Care Representative with Medigas Manitoba , you’ll be one of the first people our clients connect with, whether they’re walking into our clinic, calling with a question, purchasing equipment, or looking for support with their ongoing respiratory care.

This is a people-focused role that brings together customer service, healthcare administration, sales, and problem-solving . You’ll help keep the clinic running smoothly while making sure every client feels welcomed, supported, and confident in the care they receive.

No two days will look exactly the same . You might be welcoming a new client, coordinating with our Sleep Therapists, processing an equipment sale, completing a resupply order, updating patient records, or helping someone figure out what they need next. You’ll be comfortable shifting priorities throughout the day, making decisions within the scope of your role,



and taking ownership of the client experience.

You’ll also play an important role in helping clients understand their equipment and purchasing options. This means listening to their needs, explaining products clearly, making appropriate recommendations , and confidently supporting sales conversations while keeping the client’s needs at the centre of the experience.

This role is primarily based at our Kenaston Medigas clinic in Winnipeg, with occasional coverage at our 150 McPhillips Street Medigas clinic. Travel is very limited ; however, you may be requested to travel to our Brandon Medigas location on rare occasions when additional coverage is required.

What You’ll Do

- Be the first point of contact for clients visiting or calling our clinic, creating a welcoming, compassionate, and professional experience.
- Support new and existing clients throughout their care journey by answering questions and helping them navigate our services, equipment, and processes.
- Support new client intake and coordinate appointments, schedules, and updates with our Sleep Therapists.
- Facilitate the sale of respiratory and medical equipment by understanding client needs, explaining available products and options, making appropriate recommendations , and supporting clients through the purchasing process.
- Complete client resupply calls, process orders,



and identify opportunities to support clients with their ongoing equipment and supply needs.
- Use sound judgment to resolve client questions and day-to-day challenges, making decisions within the scope of your role and knowing when to escape or ask for support.
- Maintain accurate and up-to-date client information in our patient record software and other databases.
- Handle personal, medical, and financial information with a high degree of confidentiality and care.
- Work closely with Sleep Therapists and other members of the Medigas team to provide a seamless client experience.
- Provide day-to-day administrative support, including data entry, documentation, filing, photocopying, and other clinic activities.
- Participate in projects and take on additional responsibilities as required .

What We're Looking For

- Grade 12 education or equivalent.
- At least 2 years of experience in customer service, client care, retail, healthcare, hospitality, or another people-focused environment .
- Previous experience in a medical office, clinic, or healthcare environment is an asset.
- Strong customer service skills and a genuine interest in helping people.
- Comfort with sales, product recommendations, and client purchasing conversations .
- Confidence making day-to-day decisions, solving problems, and taking ownership of client needs.
- Robust organizational and time-management skills, with the ability to manage multiple priorities and refocus when interrupted.
- Excellent attention to detail, particularly when working with client records, transactions, and documentation.
- Strong interpersonal and communication sk

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