- Pay or shift range: $70,856 CAD to $88,570 CAD
The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, internal equity, qualifications, and other job-related reasons.

Description

At Doctors of BC our visionis to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward.
Together, we make a difference so our doctors can make theirs. Join us today

The starting salary range falls within the minimum to mid-point of the salary range.

Starting Salary Range: $70,856 - $88,570

Reporting to the Manager, CRM & Digital Intake Platforms, the Salesforce Administrator is responsible for the day-to-day administration, configuration, enhancement, and support of the Salesforce platform.

Working closely with the Senior Salesforce Administrator, business stakeholders, and technical teams, this role translates business requirements into effective Salesforce configurations and enhancements while maintaining platform reliability, security, data quality, and usability.

The Salesforce Administrator supports platform maintenance, user and access management, workflow automation, testing, releases, integrations, data activities, documentation, and user adoption. The role independently manages routine and moderately complex Salesforce work while collaborating with the Senior Salesforce Administrator and other technical resources on complex solution design, integrations, architecture, and technical escalations.

Technical Responsibilities:

- Configure and maintain Salesforce functionality,



includingFlows, assignment rules, approval processes, fields, page layouts, record types, energetic forms, apps, actions, validation rules, reports, and dashboards.
- Administer users, roles, profiles, permission sets, public groups, sharing rules, and other access controls.
- Perform routine platform maintenance, release-readiness activities, health checks, data-quality monitoring, and configuration reviews.
- Troubleshoot configuration, automation, data, access, and user issues, escalating complex technical issues to the Senior Salesforce Administrator or appropriate technical resource.
- Support development, testing, and deployment of Salesforce enhancements across sandbox, test, and production environments.
- Participate in Salesforce integrations with other enterprise applications and digital intake platforms.
- Support data migration, cleansing, validation, reconciliation, and ongoing data-quality activities.
- Develop and execute functional, regression, and integration testing.
- Create and maintain configuration documentation, process flows, release documentation, technical notes, and user guides.
- Provide Salesforce user support, training, and guidance.
- Monitor platform usage and identify opportunities to increase adoption and improve the user experience.




- Support incident resolution and production troubleshooting.
- Participate in Agile delivery activities and collaborate with project, business, and technical teams.

Business Analysis & Solution Delivery

- Work with business stakeholders to understand business processes, requirements, pain points, and desired outcomes.
- Translate requirements into Salesforce configuration and functional specifications.
- Recommend appropriate use of existing Salesforce capabilities and established platform patterns.
- Identify opportunities to simplify processes and improve automation.
- Participate throughout the solution lifecycle, including requirements, configuration, testing, deployment, documentation, and post-implementation support.
- Collaborate with the Senior Salesforce Administrator on complex requirements and solutions requiring broader technical or architectural consideration.
- Work with other Business Applications and technology teams where solutions involve integrations or cross-platform dependencies.

WHAT SUCCESS LOOKS LIKE

Analytical Thinking (I):

- Investigates issues methodically and identifies root causes.
- Evaluates available information before recommending solutions.
- Recognizes dependencies and potential impacts of configuration changes.
- Escalates complex or higher-risk issues appropriately.

Communication for Results (I):

- Communicates technical concepts clearly to both technical and non-technical stakeholders.
- Asks appropriate questions to understand requirements and issues.
- Produces clear documentation and communicates changes effectively.
- Works constructively with stakeholders to resolve issu

📌 Salesforce Administrator (Vancouver)
🏢 Doctors of BC
📍 Vancouver