About Toronto Community Housing Corporation

Toronto Community Housing Corporation (“TCHC”) is the largest social housing provider in Canada and the second largest in North America. We are wholly owned by the City of Toronto and operate in a non-profit manner. TCHC provides homes to over 41,000 low and moderate-income households in 88 of Toronto's neighbourhoods, with 93,000 tenants from many different backgrounds with a diversity in age, education, language, mental and physical ability, religion, ethnicity and race. We are an essential part of the City of Toronto's fabric and social system. Our over 2,000 employees work to achieve our vision of quality homes in vibrant communities where people are proud to live and work.

Vacancy Type

Full-time Temporary

Hourly Range

$36.69 - $38.01/hour

Work Details (Days/Hours)

Rotating 12-hour shifts: Day, Afternoon, Evening and Nights; Including evenings and weekends; 42 hours per week.

Hybrid Eligible

No

Affiliation

OPSEU Local 529

Division and Department

Community Safety Unit

Location:

90 Wildcat Road

Number Of Vacancies

Various

Existing/New Job

Existing

Grade

SEC1

Vacancy Status

Existing

Candidate List Or Eligibility List

Eligibility List

What We Offer

In addition to competitive compensation and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including:

- Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
- Three (3) weeks paid annual vacation days, increasing with years of service;
- Four (4)



paid personal days;
- Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
- Health and dental benefits;
- Employee and family assistance program;
- Maternity and parental leave top up (93% of base salary);
- Training and development programs including tuition reimbursement of $1500 per calendar year.
- Fitness membership discount;

Make a difference

Please Note: An Eligibility List will be created from this competition and will be in effect for up to one (1) year for any future Temporary and Permanent Dispatcher positions that may become available. To learn more about the Community Safety Unit Recruitment, please visit our Community Safety Unit Career Page. Are you looking for a career that can make a difference in lives of residents of Toronto? If so, we are searching for dedicated and passionate individuals to join Toronto Community Housing’s Community Safety Unit. This integral unit provides a full range of special constable services in a social setting that supports a community development approach to safety.

What You’ll Do

- Receive calls from the public, tenants, and stakeholders and determine the appropriate response or referral
- Provide exceptional customer service to all callers




- Apply dispatch skills and techniques in a high stress workplace, dealing with a variety of call types and emergency situations
- Initiate Police, Fire and Ambulance response when appropriate
- Dispatch Special Constables, Community Patrol Officers, Parking Enforcement Officers, and contract Security to TCH sites requiring service
- Enter available officers into the system and monitor their whereabouts while on duty in the field to ensure effective communication is maintained at all times
- Record, document and maintain sensitive and confidential information within a law enforcement records management systems
- Promote customer service in the dispatch center by responding to calls using telephone and two way radio systems;
- Conduct Canadian Police Information Centre (CPIC) checks for persons and/or vehicles under investigation;
- Other related duties as assigned;

What You’ll Need

- Ontario Secondary School Diploma (OSSD) or academic equivalent (minimum)
- Must be willing and able to work varying shifts (including days, afternoons, evenings and nights) 7 days a week including statutory holidays
- Post-Secondary education in Law, Public Safety or Emergency Communications is an asset
- Strong understanding of customer service principles
- APCO Certificate considered an asset
- Proven track record delivering a positive customer service experience to all callers
- Working knowledge of Niche RMS considered an asset
- Working knowledge of Hexagon CAD considered an asset
- Ability to input and manipulate data using word processing and spreadsheet software (i.e. Excel and Word) to update and maintain s

📌 Dispatcher - Eligibility List (Toronto)
🏢 Toronto Community Housing
📍 Toronto