About The Role:

Driven by a passion for serving tenants, families, visitors, employees, and contractors, the Housing Coordinator is responsible for delivering exceptional support and services that enhance tenants’ quality of life and support their ability to age well within their community.

What You Will Do:

SUMMARY Driven by a passion for serving tenants, families, visitors, employees, and contractors, the Housing Coordinator is responsible for delivering exceptional support and services that enhance tenants’ quality of life and support their ability to age well within their community.

Essential duties, responsibilities, and performance measures

Service Excellence: Promotes tenant-centred services through protected, efficient, compliant and well-organised operations.

- a) Aligns all activities with Bethany Care Society’s Mission, Vision and Values, processes and policies, and external acts and regulations, including but not limited to the Residential Tenancies Act and the Social Housing Accommodation Regulation.
- b) Under the guidance and direction of the Site Manager, executes day-to-day operational activities for the site, ensuring site functions are efficient and effective.
- c) Responds to tenant, family, visitor, employee, and contractor needs and requests in a timely, accurate and professional manner.
- d) Implements the tenant intake process for designated sites, including adhering to the established application and waitlist coordination process, establishing initial contact with applicants, providing site tours, approving applications (subject to Site Manager review), and coordinating the move‑in process.
- e) Implements the tenant move‑out process.
- f)



Monitors the facility and reports building upkeep and maintenance concerns, collaborating with the maintenance and housekeeping teams to ensure the facility is effectively maintained.
- g) Identifies tenants' needs and supports referrals to appropriate resources in collaboration with the Site Manager and/or Social Worker.
- h) Ensures continuity of services when the Site Manager is unavailable.

Financial/Documentation: Ensures accurate and timely processing of documentation.

- a) Ensures documentation collection, usage, storage and disposal comply with all relevant requirements, including Bethany Care Society policies and associated external regulations including but not limited to the Residential Tenancies Act, Social Housing Accommodation Regulation, and the Protection of Privacy Act (POPA).
- b) Maintains accurate and current documentation, including financial records, tenant and vendor files, and forms.
- c) Monitors the effective use of equipment and supplies.
- d) In conjunction with the Site Manager, ensures annual rent reviews and adjustments occur and are properly documented.
- e) Collects all tenant fees and processes them according to established procedures.
- f) Notifies the Site Manager of outstanding accounts and follows up promptly.

Teamwork:



Collaborates respectfully and effectively with others to support a positive and productive team environment.

- a) Actively participates as a team member by collaborating respectfully with colleagues and contributing to site/team activities, initiatives, and committees as required.
- b) Initiates and promotes constructive, supportive relationships with tenants, families, visitors, employees and contractors.
- c) Actively demonstrates and models the Mission, Vision, and Values of Bethany Care Society in all interactions, setting a positive example for tenants, families, visitors, employees and contractors.

Safety: Promotes and maintains a safe environment for self, tenants, families, visitors, employees and contractors by understanding, modelling, and consistently enforcing safety policies and best practices.

- a) Works safely to support personal wellness and reduce absenteeism.
- b) Proactively identifies, assesses, and mitigates unsafe conditions and reports hazards and incidents to ensure a safe environment for tenants, families, visitors, employees and contractors.
- c) Understands and complies with the Workers’ Compensation Act, Occupational Health and Safety legislation, and all internal and external safety and emergency policies and procedures.

Proactive Learner: Accountable for own professional development.

- a) Completes recommended or required education sessions.
- b) Identifies and attends relevant personal and professional development opportunities.
- c) Applies newly acquired knowledge and shares learning with co‑workers.

Qualifications:

Education:

High School Diploma or equivalent.

Office Administration Diploma or Certificate.

Experience:

- Minimum of one year o

📌 Housing Coordinator (Calgary)
🏢 BCS Bethany Care Society
📍 Calgary