POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.

Do you strive for excellence and enjoy helping others? Join our team as aBilingual Customer Service & Sales Representative , where you’ll support customers across the country withtechnical support ,account management , andproduct sales . This is anentry-level opportunity withpaid training , ideal for individuals who are empathetic, tech-savvy, and eager to grow in a fast-paced, customer-focused environment.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

Key Responsibilities:

- Handleinbound and outbound calls, emails, and live chats professionally and efficiently
- Listen actively to understand customer needs and provide accurate solutions
- Utilize internal systems and tools to manage customer accounts and process claims
- Accurately document customer interactions and resolutions in CRM systems
- Follow all requiredscripts,policies, andprocedures
- Use training and knowledge base resources to answer inquiries confidently
- Escalate complex issues to management when necessary
- Ensurefirst-call resolutionthrough effective troubleshooting and communication
- Stay current on program updates by attending training sessions and reviewing materials
- Meet allattendance,schedule, andperformanceexpectations

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

- Must be18 years or older




- High school diploma or equivalent
- Strongwritten and verbal communication skills
- Ability to type20+ words per minute
- Basic proficiency inMicrosoft Office Suite(Word, Excel, Outlook, PowerPoint)
- Familiarity withWindows operating systems
- Reliable and punctual with strongtime managementandself-motivation
- Skilled inconflict resolution,problem-solving, andcustomer empathy
- Able tomulti-task, stay focused, and work independently
- Team-oriented with a strong customer-first mindset
- Comfortable working inafat-paced, dynamic environment

Preferred (Not Required):

- 1+ year of experience incustomer service ,technical support ,inside sales ,back-office ,chat , oradministrative support
- Experience working onstate or federal programs

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of advantages and incentives that go beyond a paycheck. Our team members enjoy:

- Paid Time Off: Earn PTO and paid holidays to take the time you need.
- Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross.
- Life Insurance: Access life insurance options to safeguard your loved ones.
- Supplemental Insurance: Accident and critical illness insurance
- Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
- Paid Training: Learn new skills while earning a paycheck.
- Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
- Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings

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