Salary Range: $55,000.00 To $65,000.00 Annually

Millcroft Inn & Spa is currently seeking an Executive Housekeeper to join our growing team This is a great opportunity that can provide flexibility, valuable work experience, and a chance to work with a tenured team.

This posting is for an existing vacancy within Lais Hotel Properties Limited.

Position Summary:

Administers the housekeeping/laundry functions for the facilities including restaurants, public areas, spas, and guestrooms ensuring that departmental objectives are met both financially and qualitatively.

Duties and Responsibilities:

- Providing personalized and exceptional guest service at every given opportunity
- Accountable the General Manager, Housekeeping Supervisors, Laundry, Guests and Team Members
- Supervises and directs Room Attendants, Night Cleaners, Housepersons
- As Duty Manager, supervise all duty staff in hotel (rotating approx. once per month)
- Directly responsible to ensure that the property is clean at all times
- Directly responsible that ongoing maintenance of furniture, carpeting, equipment and supplies required, are in the highest quality/condition and working order as per Hotel Standards for a four-diamond rating
- Planning and scheduling of staff for housekeeping/ laundry department to meet daily requirements
- Ensures all LHPL properties’ laundry is collected cleaned, pressed and returned to the individual property in a timely fashion
- To ensure sufficient levels of operating equipment for all properties periodically taking a full inventory to ensure replenishment happens as required
- Human Resource function related to recruitment, training,



engaging and progressive corrective action
- Responsible for preparing and maintaining departmental budget objectives within company guidelines
- Prepare housekeeping reports as required with respect to inventory levels, staffing, and maintenance and capital improvements as required
- Ensure Guest services are delivered promptly and efficiently as per company’s quality standards
- Meeting established up-selling and sales goals
- Having a thorough knowledge of Lais Hotel Properties’ products and services
- Suggesting additional products and services meeting our Guests’ specific preferences
- Assessing Guests’ individual needs to meet standards for additional products and services
- Actively seeking ways to meet Guests’ product or service needs
- Responsibility for ongoing safety compliance by staff including training, monitoring, overseeing and recommending safe work practices
- Assist in coordination of planning special events with respect to staff requirements, logistics of space requirements, rooms, etc.
- Filling duty manager shifts when required
- All other duties as required

Technical/Managerial/Administrative Requirements:

- Safety training required
- Some supervisory training in employment legislation is required




- Must be current on issues and changes within the hospitality industry
- Good analytical skills required to anticipate future conditions and respond to needs of those situations
- A sound knowledge and understanding of all hotel and restaurant operations

Professional Requirements:

- Minimum of Grade 12 required
- College education or diploma in hospitality industry is considered an asset, but is not a requirement
- Entry to Intermediate Level computer literacy such as Word processing and spreadsheet programs
- Hospitality industry specific training (courses, seminars) to keep current in the industry is required
- Highly recommended 5-7 years in the hospitality industry (preferably in the area of housekeeping)
- Previous up-selling and/or sales experience is considered an asset

Personal Attributes:

- Excellent communication skills both written and oral
- Highly adaptable and flexible individual who is able to adjust to rapidly changing work demands
- Must be dependable and reliable
- Self-motivated and able to set goals and work under their own initiative
- Must be diplomatic to answer complaints from Guests and Team Members
- Able to maintain a positive working environment with high quality customer service
- Confidence in selling an up-selling products and services
- Positive sales-oriented personality
- Desire to meet goals
- Ethical and honest

Physical Requirements:

- Ability to work under pressure within specific deadlines
- Ability to plan and prioritize duties quickly and efficiently
- Ability to maintain a proactive approach to the housekeeping/l

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