Imperial Brady Canada, leading national distributor, has a job open in Saint-Laurent, QC. The IT Business Analyst - Digital Integrations serves as a critical link between business stakeholders, customers, vendors, and technical teams to drive successful digital transformation and integration initiatives. This role is responsible for supporting and delivering customer and vendor integration projects, documenting business processes and system requirements, managing production support activities, developing operational reporting and performance metrics, and identifying opportunities for process improvements and future technology enhancements.

The ideal candidate combines strong business analysis skills with technical aptitude, enabling them to translate business needs into scalable digital solutions while ensuring operational stability and continuous improvement.

Responsibilities:

Digital Integration Management

- Lead and support digital integration projects involving customers, vendors, third-party partners, and internal systems.
- Gather, analyze, and document business, technical, and data requirements for integrations.
- Facilitate communication between business stakeholders, trading partners, vendors, and development teams.
- Support implementation of APIs, EDI transactions, web services, data exchanges, and other digital connectivity solutions.
- Coordinate project timelines, testing activities, issue resolution, and go-live readiness.
- Monitor integration performance and proactively address issues impacting business operations.
- Manage onboarding of new digital customers and vendors through established integration processes.




- Collaborate with internal and external partners to improve data accuracy, efficiency, and automation.

Business Analysis & Requirements Management

- Elicit, analyze, validate, and document business requirements for system enhancements, integrations, and operational initiatives.
- Create functional specifications, business requirements documents (BRDs), process flows, use cases, user stories, and acceptance criteria.
- Conduct stakeholder interviews, workshops, and discovery sessions to identify business needs.
- Translate complex business requirements into actionable technical requirements for development teams.
- Ensure solutions align with business objectives and enterprise technology standards.
- Support change management and user adoption initiatives related to recent technology implementations.

Process Documentation & Optimization

- Develop and maintain comprehensive process documentation, standard operating procedures (SOPs), workflows, and system documentation.
- Analyze existing business processes and identify opportunities for increased automation and efficiency.
- Create current-state and future-state process maps.
- Define, document, and standardize operational procedures across teams and departments.
- Ensure documentation remains accurate and current following system changes or process updates.




- Participate in continuous improvement initiatives that reduce manual effort and enhance operational effectiveness.

Reporting & Team Metrics

- Design, develop, and maintain operational reports, dashboards, and performance metrics.
- Analyze business and operational data to identify trends, risks, and improvement opportunities.
- Establish key performance indicators (KPIs) for integrations, production support, project delivery, and team effectiveness.
- Prepare recurring management reports and executive summaries.
- Monitor integration volumes, processing performance, service levels, and exception management metrics.
- Support data-driven decision making across business and IT teams.

Production Support & System Maintenance

- Serve as a primary business resource supporting production applications and integration platforms.
- Investigate and troubleshoot production incidents, data exceptions, and system issues.
- Coordinate issue resolution across business teams, vendors, and technical support organizations.
- Monitor system health and integration processing to ensure operational stability.
- Support release management, application upgrades, system patches, and maintenance activities.
- Document root cause analyses and corrective action plans.
- Ensure production support activities are tracked, communicated, and resolved according to service expectations.

Enhancement Identification & Strategic Planning

- Evaluate enhancement requests and recommend solutions based on business value and operational impact.
- Partner with stakeholders to prioritize future digital in

📌 IT Business Analyst (Quebec City)
🏢 Imperial Dade
📍 Quebec City