Select how often (in days) to receive an alert:

Help Desk Specialist

Date:

Oct 13, 2026

Company:

Hudbay Minerals

Role Title:

Help Desk Specialist

Job Type:

Permanent, Full-Time

Location:

Work Schedule:

5x2; Monday to Friday, Day shift

Compensation:

$79,920.00 - $84,360.00 CAD per year

Secure Your Future in the Modern Mineral Rush: Stability for Every Life Path

Mining is entering a new rush era; there is no doubt about it. As the world pivots towards electrification, the demand for copper and other essential minerals has reached an all-time high, making this one of the most stable and high‑paying sectors globally. For experienced individuals, this industry offers a unique opportunity not only to contribute your existing expertise but to truly become a master of your domain. It is a high‑impact setting that fuels your professional development while providing the powerful economic engine needed to achieve your personal goals. Whether you are seeking a reliable foundation to raise a family or the financial freedom to pursue personal passions and travel, the stability of this sector ensures your hard work translates into a rewarding future for years to come.

Why Hudbay?

Hudbay provides the metals the world needs. We work sustainably, transform lives and create better futures for communities. We live this purpose every day.

At Hudbay, we offer more than just a career – we offer a century of proven resilience. Founded in 1927, we are turning 100 next year and we intend to be here for another 100 years. With long‑life operations and exploration opportunities in Canada and Peru, and a world‑class growth pipeline in the United States,



we provide the rare peace of mind that comes from working with a company built for the long term. We foster a values‑based culture that prioritizes caring and dignity, providing continuous coaching and the internal mobility to transition between technical roles, operations, or corporate support. By joining our global team, you aren't just securing a position, you are joining a multicultural community that respects your life outside of work and invests in your potential to lead and make a positive impact on the next century.

Purpose of Role:

Reporting to the IT Manager, The Help Desk Specialist is Responsible for Tier 1 and 2 software and hardware support. Provides technical advice, guidance and informal training to customers using hardware and software programs. Troubleshoots and restore routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures. Performs root cause analysis and develops checklists for typical problems. Recommends procedures and controls for problem prevention. Maintains knowledge databases and call tracking databases to enhance quality of problem resolutions. Works in a team setting, sharing information and assisting others with calls.

Role Accountabilities:

- Provide first level contact and convey resolutions to customer issues




- Properly escalation of unresolved queries to the next level of support.
- Track route and redirect problems to correct resources.
- Maintain IT employee time and attendance
- Walk business users and peers through problem solving process
- Follow up with customers, provide feedback and see problems through to resolution
- Perform user, mobile, telephone, and computer provisioning activities to deliver desktop services to business users.
- Utilize excellent customer service skills and exceed customers’ expectations
- Ensure proper recording, documentation and closure of incidents
- Recommended procedure modifications or improvements
- Preserve and grow your knowledge of help desk procedures, products and services
- Act as the first tier of support function and elevate to higher tiers or third‑party service providers where applicable and appropriate.
- Maintain the currently high levels of IT user satisfaction from BCBU Hudbay employees.
- Perform procurement activities for technology requests and stock items for manager approval
- Perform contract renewals to ensure that no risks or gaps in services occur.

Qualifications:

- 3 to 5 years of professional experience providing both remote and onsite IT support for high‑user count organizations.
- Experience in complex system administration tasks, including user provisioning and software deployment across distributed networks.
- Enterprise Networking: Strong knowledge of network troubleshooting (TCP/IP, DNS, DHCP) and wireless connectivity in complex environments.
- System Administration: Proficient in user support and backend ad

📌 Help Desk Specialist (Princeton)
🏢 Hudbay Minerals
📍 Princeton