Kelly’s customer , a Canadian company, located in Burlington, ON, is looking for a Transportation Supervisor to join their team on a permanent basis. The Transportation Supervisor is responsible for the day-to-day operations, safety/compliance, efficiency, profit/loss, and strategy of the transportation department. The Transportation Supervisor will achieve/surpass outlined business goals, champion a 'customer first' approach, create a continuous improvement environment and effectively lead, motivate, and develop all employees in their department.

Responsibilities

- Direct activities related to dispatching, routing, and tracking transportation vehicles and customer orders.
- Developing efficient drivers schedules/routes to maximize profits, provide oversight to route planning.
- Plan, organize and manage eth work of subordinate staff/shipments.
- Resolve or escalte any issues that affect productivity for flow.
- Oversee cost control; control spending so it is consistent with approved budgets, capture and present data for continual cost controls and areas of savings.
- Review and approve driver's timecards in ADP payroll software.
- Evaluate transportation vehicles or auxiliary equipment for purchase by considering factors such as fuel economy; identify/select transportation and communication systems technologies to reduce costs or environment impacts.
- Champion a 'customer first' approach; verify and resolve customer complaints.
- Ensure short and long-term customer solutions are determined, vetted, and successfully executed in a timely manner. Also ensure that customer wait times are minimized and that commitments to customers are met.




- Create and maintain open lines of communication with all Branch Managers and executive by keeping them informed of the status and/or issues as required.
- Open and honest communication with team members; also involves working closely with the warehouse team. Serve as contact person for all workers within assigned territories.
- Oversee vehicle management: oversee regular maintenance for vehicles including detailed records of vehicle servicing and inspection, overall safety for vehicles, ensuring fleet is fully operational and cost compliant.
- Oversee vehicle leases, purchases, and sales.
- Ministry of Transportation compliance including registering and licensing all vehicles, and all other related laws and regulations for delivery vehicles.
- Oversee duty and brokerage for cross-border deliveries.
- Ensure driver abstracts are current and identify risks with demerit points and or offences.
- Use Analytics and data to make recommendations on continuous improvement initiatives to improve business operational efficiency; finding ways to cut costs and maximize profit.
- Engage with and influence multiple key internal stakeholders: Internal Managers in operations, marketing, finance, and sales.
- Responsibility for department’s outbound delivery strategy.
- Conduct performance reviews for team members; coach and develop staff; conduct employee training sessions.




- Assist in the recruitment of quality drivers.
- Capture data to monitor and ensure proper Driver behaviour and vehicle use and ensuring a high level of customer satisfaction and equipment longevity
- Ensure annual performance goals are met or exceeded, including on-time deliveries.
- Negotiate, authorize, or monitor fulfillment of contracts with equipment or materials suppliers.
- Responsible for the back lot at the DC.
- Regularly attend Joint Health and Safety Committee meetings; promote safe work activities.
- Performance of other duties from time to time as specified by the Director of Operations and executive.
- Adheres to and enforces Gerrie policies and procedures; implement schedule and policy changes; work with other managers and staff members to formulate and implement policy changes

LEADERSHIP

- Provides leadership to representatives and provides coaching on improved and effective sales techniques in order to provide the best customer service possible.
- Represent the company values and lead by example.
- Provide in person day-to-day leadership for your team.
- Mentor and coach employees to do their best work.
- Create a positive inclusive culture that motivates employees to meet their goals.
- Collaborate with Human Resources to interview, hire, train, motivate, reward, discipline, address complaints and resolve employee problems.
- Ensure onboarding programs are effectively completed in required time by all employees newly hired or transitioning into a current role.
- Responsible for employee learning and development providing comprehensive job training, tools, and knowle

📌 Transportation Supervisor (Burlington)
🏢 Kelly Services (Canada
📍 Burlington