Company: FedEx Trade Networks Canada Address: 5550 Explorer Drive Suite 600 L4W 0C3 Mississauga,Ontario Canada Scheduled Weekly Hours: 37.5 Worker Type: Employee Posting Start Date: Posting Close Date: Job Family: FTN: Transportation Services Management Position Summary: Total Base Pay Range - $70,660.00 - $110,406.00 CAD Annual Monday - Friday: 8AM to 4PM

STAFF MANAGEMENT & DEVELOPMENT

- Selects, trains, motivates and develops high caliber staff
- Ensures that all employees receive cross training annually and on an on-going basis as required
- Manages Customer Service for Imports/Exports, by having daily discussions, monthly department meetings and implementing quality improvements based on customer’s feedback
- Works with direct reports to build and meet division objectives
- Troubleshoots any problems that cannot be resolved by your direct reports
- Clearly communicate company direction, policies and procedures to the department as required

PROFITABILITY – REPORT AND SUPPORT RECORDS

- Meets Regional DOI quarterly as per budget
- Regularly reviews direct expenses and provides proactive suggestions on ways to reduce expenses
- Manages & ensures internal processes for profit, payables reconciliation & receivables are handled promptly by working daily with RSP’s/vendors etc. to make sure profits are maintained and are up to date
- Maintains contacts with carriers/vendors to upkeep service levels and monitor/control costs
- Manages Central Transportation in a productive manner to meet or exceed Budgeted revenues and NOI
- Provides and ensures a high level of client services by maintaining relationships with clients as well as front line personnel with carriers,



Federal Agencies and FedEx offices / RSP’s worldwide

SERVICE QUALITY

- Develops SQI Indicators and ensures that there are less than 10 % of service failures
- Continually modifies department structure and workflow to optimize effectiveness and efficiency as required
- Establishes daily contact with associates to evaluate how they react to solving problems
- Liaises with clients/customers daily for feedback to measure satisfaction levels and improvement areas
- Ensures that customer transportation priorities and specifications are met
- Negotiates services, rates and space requirements for problem shipments
- Anticipates, identifies and resolves issues that could impact service to customers

BUSINESS DEVELOPMENT / ADMINISTRATION

- Provides and ensures a high level of client service by maintaining relationships with clients as well as with front line personnel of carrier/vendors and Federal agencies
- Works directly with Sales, Route Development Managers and Business Development Managers to grow business in line with the budget
- Maintains and issues quotes as required
- Advises of price changes so Sales, RDMs and BDMs can update their quotes
- Liaises with customers to obtain any other prospective business on a regular basis




- Works with the Toronto Customs Department to convert freight business from existing Customs accounts
- Collaborates with the Freight Departments in Vancouver and Montreal to develop mutually profitable business
- Teams with other OPCO's to enhance business referrals from these groups
- Makes sure that our DTS (Duty and Tax Discrepancy Report) report is always met by the weekly deadlines, and works with team members to reduce DTS items
- Ensures that file billing and vendor payables are within the established guidelines

PROVIDES SALES, HR SUPPORT

- Assists with rush quotations and joint sales calls, Toronto sales, helps solve service issues
- Supports various HR initiatives and training programs for team members

FREIGHT ACCOUNTING, ACCOUNTS RECEIVABLE, SUPPORT CLAIMS

- Monitors Job Cost Sheets and files profit
- Assists with Freight Accounting disputes
- Supports collections with regards to billing disputes
- Obtains support claims documents from the customer, warehouse and trucker/carrier and send to Seattle
- Bachelor’s Degree Required
- Minimum 9 years of experience in relevant field preferably in Customs and Brokerage industry
- Well versed with MS Office and Microsoft Outlook
- Transport Canada Authorized Cargo Representative (ACR), CIFFA, CITT, IATA, FIATA an asset
- Strong communication skills for negotiation & reconciliation, and ability to analyze Financial Statements
- Must have positive leadership, problem solving, multi-tasking, customer service, team-building & organizational skills
- Well versed with Customs and Brokerage industry Internal operating systems, Operations guidelines in Canada and Worldwide, Canada Credit poli

📌 : Mgr Intl Trans (Toronto)
🏢 FedEx Express México
📍 Toronto