Role Overview

Company: tbk

Location:
London, Ontario (hybrid)
Type: Senior, full time

Salary:
$80,000 to $110,000We are hiring one person to own how tbk finds people, grows them, and tells the market what we do. It is a senior role, it is new, and you would build it in AI from the first week.
Our team makes our clients better. This role makes tbk better.

The big picture

tbk is an AI-first agency on a mission to be the firm other groups rely on to grow with confidence. For the last two years our leadership team has been rebuilding what we do: new services, new delivery models, current processes tested directly with clients.
AI has completely changed our game. We are shipping faster than we ever have. Every project runs differently from the last one, on new tools, with our people building AI agents of their own to do the work alongside them. This is a new world, to say it lightly, and it is never going back to the way we did it before.
What we are excited about is what it frees up. More time on performance strategy, more time with clients, more growth. That is what we always wanted to be spending our days on.
What is hard is everything underneath. Our treasured, predictable checklists do not apply any more. Our processes and some of our software are well out of date. So our senior people are in the rebuild, retooling the whole company for an AI-first world, and that is where their hours go.
As you can see, HR is what got squeezed in this new reality.
Give it about two more years and we come out the other side with delivery that is smooth and predictable again. Getting there is on our senior team. They are rebuilding the services, the processes and the tools while still running client work, and that is where every spare hour goes.




Which is why nobody has been pointed at us. Talent and comms sits with those same leaders, each carrying a piece of it between client deadlines. Our team has held the client experience together while the systems around them were taken apart and put back together, and they have earned better than that. So we are hiring one person to take talent and comms whole and build it properly.
And yes, you would have at least one AI agent of your own, for talent and for comms, running your day alongside you from your first week.

The role

Own talent and communications for tbk: find and hire the people, help them build careers here, and put our work in front of the market.
You report to Melissa McInerney, our CEO and founder, with two hours a month and the room to build this your way. Everyone else here is pointed at client service, delivery and automation. You are pointed at us. tbk is your client.

You would be building it from scratch, in AI

This role is new. No predecessor, no playbook, no system waiting for you to inherit, which means the shape of it is yours to decide.
It also means you are the architect. tbk's whole people function gets built in AI and you are the one building it. The agents that source and screen. The repository that holds our policy and our performance records. The workflows that keep documentation current without anyone chasing it.



We are asking you to build something better than the HR software you would otherwise buy, the way the rest of this company already builds.
You would start with a budget, an employment lawyer on retainer, a CEO who wants this built, and a team who have been waiting a long time for someone whose whole job is them.
We will be straight with you about the pace. Our senior team is deep in the rebuild and their hours are spoken for, so you would be working with a lot of independence from your first week. The person who loves this job is the one who sees a blank page and starts filling it.

What you would own

- Recruiting and the talent pipeline. Three to four hires a year, and we want them found rather than advertised for. Direct outreach on LinkedIn, real relationships across this market, a candidate CRM that becomes something we own. You run the whole thing: sourcing, screening, coordinating, offers, onboarding.
- The AI build. Agents, skills and workflows for talent and comms, built by you and shared with the rest of the team. This is not a side project. It is how the function runs.
- Candidate experience. Every person who applies here hears back. Everyone we interview hears an outcome within 45 days.
- Our story. Two website case studies a month and three social posts a week, plus our community and giving programme. This is the largest single block of your week. You manage the production. Our creative and web people do the making. You interview the team, gather what you need, write it, and drive it through to published. It is also what makes recruiting easier, sales easier, and the whole place prouder.
- Awards. Choosing th

📌 Head of Talent and Communications (London)
🏢 tbk Creative
📍 London