Community Health Navigator and Coordinator

- Department: Community Health Services (CHS)
- Hours per Week: 35 hours
- Duration: Immediate – (One Year)
- Location: MNLC Finch office and in community as needed
- Rate per Hour: $33/hour

About MNLC:

MNLC (Mennonite New Life Centre of Toronto) is a non-profitorganization dedicated to fostering the successful settlement and integrationof immigrants and refugees. We provide holistic, trauma-informed services thatinclude language instruction, employment counseling, career bridging training,settlement supports, community health services, and mental health counselling.Our work is grounded in equity, inclusion, and dignity for all.

About CHS (Community Health Services)

Community Health Services (CHS) offers barrier-free,culturally responsive health services to immigrants, refugees, and low-incomeindividuals. CHS combines primary care access, healthcare navigation andadvocacy, educational workshops, and mental health counselling and is deliveredin collaboration with a network of trusted healthcare partners.

Position Summary:

The Community Health Navigator and Coordinator works closelywith MNLC's Community Health Services (CHS) team and healthcare partners tocoordinate and support client-centered programs and services and promote healthand wellness in the community. Reporting to the CHS Director, this rolesupports system navigation, facilitates communication with healthcareproviders, and offers advocacy as well as interpretation services for clientswith limited English proficiency. It is ideal for someone who is detail-oriented,personable, and thrives in a quick-paced, client-centered environment.

IMPORTANT:



Fluency in both spoken and written English and Spanish is a mandatory requirement for this position. Candidates who are not fluent in both languages will not be considered.

Responsibilities:

- Professionally and warmly greet clients in person, byphone, or via email. Monitor and respond to CHS emails and voicemails on adaily basis to ensure timely communication.
- Conduct intake screenings to better understand the type ofservice required, including identifying primary health concerns, and/orreferring to emergency care (e.g., ER) if necessary.
- Handle internal and external referrals and connect clientsto appropriate services by utilizing existing partnerships and identifying newresources based on each client’s specific needs.
- Contact clients to provide and confirm appointmentdetails, including date, time, and location, and send follow-up confirmationsand reminders via email.
- Provide individualized support to individuals seekingaccess to health and social services, including offering in-person assistanceto clients who arrive without appointments.
- Respond to client inquiries about MNLC services andexternal programs, including topics such as refugee claims and humanitarianapplications. Support clients in accessing a wide range of services inNorthwestern Toronto, such as health care, housing, employment, education, lifeskills,



and community support programs.
- Collaborate closely with MNLC's Mental Health team toidentify and support eligible clients who may benefit from mental healthservices. Facilitate smooth referrals and follow-up to ensure clients receiveappropriate MH support.
- Facilitate clear and accurate interpretation betweenclients and healthcare providers without offering personal opinions orinfluencing health-related decisions.
- Follow up with service providers and advocate on behalf ofclients when necessary to ensure their needs are met.
- Facilitate clients' access to in office donated items orfood if available.
- Support student nurses in navigating settlement and legalservices with clients.

Population Health Support

- Maintain a detailed list of clients interested in servicesfrom healthcare partners.
- Collaborate with healthcare partners to coordinateservices and plan workshops tailored to the community’s diverse needs.
- Coordinate clinic visits by confirming service themes,scheduling appointments, assigning time slots, and sharing client details andservice needs with external partners.
- Proactively develop new partnerships to expand serviceoptions, considering eligibility, immigration status, and partner organizationofferings.
- Work with the Communications team to support outreach andpromote CHS events, workshops, and health initiatives.
- Assist in preparing materials for orientation sessions,workshops, and client appointments, including creating Spanish-languagepromotional content as needed.
- Attend health-related events alongside Communicationsstaff when needed.

Data Manage

📌 Community Health Navigator and Coordinator (Toronto)
🏢 Mennonite-New-Life-Centre-of-Toront
📍 Toronto