Join Teleperformance – Where Excellence Meets Opportunity Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including in office and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance? We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description Advertised as: Cluster Lead Location: Toronto Office (Eglinton East or The Well, DT Toronto) – Hybrid Reports to: B2B Sales Supervisor Contract: Regular, Full-time Grade: College Diploma / Degree Travel Requirements: No For existing vacancy: Yes

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on‑site solutions, with around 50% of employees now working remotely. Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture





- Autonomous – We encourage and trust your decision‑making skills
- Progressive work environment – If you have skills to prove we have all ladders for you to grow
- Flexible – We believe in results
- Innovative – All ideas matter
- Inclusive – Everyone is Included and everyone wins

About the job

As a Cluster Lead, you will play a pivotal role in overseeing and managing a group of team leads or clusters within our organization. Your primary responsibility is to ensure the efficient and effective operation of these clusters, contributing to the achievement of the company's goals and objectives. Using your sales, leadership and relationship‑building skills, you anticipate how decisions are made, persistently explore and uncover the business needs of key clients, and understand how our range of product offerings can grow their business. We help clients grow their business with sales at scale by optimizing account performance and growing their investment.

You will be responsible for growing and developing Sales Strategists focused on both outbound and inbound sales. You will effectively motivate the team to deliver on business quotas while doing what is right for our clients. You will do this by coaching a high‑performing team and help them engage with senior internal & external stakeholders.



You will be responsible for implementing strategic initiatives to help businesses obtain new heights.

You will use your problem solving, business and objection handling skills to get the job done in a fast‑paced, high‑performing workplace.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

- Develop comprehensive sales strategies to meet corporate sales objectives and productivity targets.
- Deliver business growth, engagement and client satisfaction in inbound operations.
- Analyze market trends, competitor activities, and customer needs to identify business opportunities and recommend strategic actions.
- Lead a team of sales professionals, providing guidance, coaching, and performance feedback to ensure a high‑performing sales team.
- Train, and onboard new team members, fostering a positive and growth‑oriented work environment.
- Oversee the sales process, ensure compliance with company policies and procedures.
- Monitor sales activities, track performance against targets, and analyze sales data to identify areas for improvement.
- Communicate sales targets, strategies, and results to executive leadership and relevant stakeholders.
- Prepare Weekly/Monthly/Quarterly business reviews and present to client stakeholders.
- Attend all Train the Trainer Sessions delivered by X and support rollout through sales teams.
- Use dashboards to track, optimize, and represent performance to targets along with finding opportunities for improvement.
- Maintain team compliance and understanding of compliance standards.
- Develop and execute weekly, quarterly business plans along with recovery plans when necessary.
- Present dynamic and

📌 Cluster Lead (Toronto)
🏢 TP USA
📍 Toronto