Casual Community Connections Coordinator

About this position

“How do you live in the moment?”

We are passionate about ‘Making Every Moment Matter’™. We are seeking a candidate that shares our values - a person who has a passion to make a difference, who has a strong moral compass and who has a commitment to teamwork. The ideal candidate is a warm and loving person who makes meaningful connections with those they are caring for.

Wage Rate:

The wage rate is $ 20.43/hour.

Vacancy:

We are hiring employees to work on a casual basis to help us fulfil our scheduling needs and fill vacant shifts as they arise.

Responsibilities:

Connection & Human Experience

- Create a warm, welcoming and inclusive atmosphere for all residents, families, visitors,and team members.
- Support residents and families with information, guidance and connection, ensuringcomfort and trust in their interactions with the Home.
- Know each resident and team member and purposefully weave connections betweenresidents and team members, building relationships through daily conversations andauthentic engagement;
- Maintain the front welcome hub and common areas, ensuring the space is inviting,organized, and reflective of home and community life.
- Collaborate with the Community Connections Manager and/or the Programs Manager ona calendar of social events for main entrance area, including art shows, exhibits andcommunity engagement activities

Storytelling & Culture Building

- Partner with the interdisciplinary team to share stories appropriately through internal andexternal communication channels, including displays, celebration spaces, bulletin boards,etc




- In the beginning, welcoming new team members and facilitating residents moving in

Resident and Community Support Services

- Respond to inquiries by phone or in person with professionalism, empathy and discretion,directing individuals to appropriate supports as needed
- Maintain visitor logs, deliveries, and correspondence accurately and confidentially.
- Provide administrative support, care conference booking, organizing residenttransportation, mailing resident billings, liaising with community partners, office supplyinventory, other administrative tasks as assigned
- Supporting the interdisciplinary team with the resident move‑in process
- Supporting residents and families to navigate the Home’s services
- Support residents with access to their Resident Trust Accounts as needed
- Monitor front entrance to ensure resident safety and awareness of entry/exit activity
- Monitor the Home’s surveillance system
- Conduct monthly audits as assigned

Collaboration & Communication

- Participate in daily or weekly team huddles to share resident and/or family feedback
- Share home’s content of events and special moments with the Communication Team forwebsite and social media posts.
- Manage the Optisign content and functionality




- Assist in the production and distribution of Home communiqués under the direction ofthe Executive Director
- Support facilitation of resident/family satisfaction surveys and team member engagementsurvey
- Participate in home-wide continuous quality improvement activities.

Human Resources Management

- Support call‑ins, calls on weekends
- Supporting the Human Resources functions as assigned
- Demonstrate good knowledge of Occupational Health & Safety Act, Labour RelationsAct, Employment Standards Act and requirements under AODA
- Participate in fire safety demonstrations and fire drills and is able to execute the Home’s emergency plan when required

Leadership

- Assist with setting the vision, goals and objectives for the departmentin collaboration with team members and in line with the overall home's visionand strategic directions
- Has problem solving and conflict resolution skills and understands team concepts andteam building.
- Other duties as assigned and/or indicated in Job Task Inventory

Qualifications:

The qualifications needed to join our family are as follows:

- Diploma in Social Services, Community Development, Communications, or Gerontologypreferred.
- Experience in LTC, senior living, community support, or social services is an asset.
- Compassionate, approachable, and emotionally intelligent communicator.
- Modeling a person-centered living philosophy, embracing the Butterfly Model
- Solid interpersonal and storytelling abilities; comfortable engaging with diverseindividuals and families.
- Excel

📌 Casual Community Connections Coordinator (Belle River)
🏢 Lakeshore Residence
📍 Belle River