Elevate your career as a Support Center Analyst II at eSentire in Waterloo, Ontario. This hybrid role emphasizes customer support, network troubleshooting, and endpoint security.
As a part of eSentire's Support Center, you'll provide critical 24/7 support for Managed Detection and Response services. The ideal candidate will excel in diagnosing network and cloud issues and mentor junior analysts. You will work in high-pressure environments, ensuring uninterrupted service for customers and internal teams.
Key Responsibilities:
• Provide phone and ticket support for immediate resolution
• Monitor services and respond to alerts for stability
• Troubleshoot incidents affecting system performance
• Assist Security Operations and client teams in real-time
• Manage Support Center tickets with timely updates
Requirements:
• Bachelor’s in technical field or equivalent experience
• 4+ years diagnosing endpoint security issues
• 2+ years troubleshooting LAN/WAN networks
• Proficiency in Linux and Active Directory
• Robust understanding of APIs and web technologies
Showcase your skills in troubleshooting and support to enhance eSentire’s operational capabilities.

📌 Support Center Analyst II at eSentire (London)
🏢 eSentire
📍 London