The Gateway to Your Future

You are a service expert who thrives in the dynamic world of the dining room. On that note, meet Match Eatery and Public House, a contemporary and flirty take on the iconic North American cuisine. Guided by a commitment to superior ingredients, global flavours, unique cooking techniques, and engaging service, Match is looking for someone like you A professional Service Manager who can "Match" our standards. You know how to throw a good party and make everyone feel special and welcome. In this key role, you will oversee and manage operations while providing support in the dining room. You will also help in attracting and maintaining guests by assisting in developing marketing assets on social and traditional media. You drive the success of our restaurant through the promotion of events and products and ensure premier customer service and product knowledge for our guests.

Description

Position at Cascades Casino

Job Type: Full-Time (Regular)

Salary: $55,281.00 Annually

The Gateway to Your Future

You are a service expert who thrives in the dynamic world of the dining room. On that note, meet Match Eatery and Public House, a contemporary and flirty take on the iconic North American cuisine. Guided by a commitment to superior ingredients, global flavours, unique cooking techniques, and engaging service, Match is looking for someone like you A professional Service Manager who can "Match" our standards. You know how to throw a good party and make everyone feel special and welcome. In this key role, you will oversee and manage operations while providing support in the dining room.



You will also help in attracting and maintaining guests by assisting in developing marketing assets on social and traditional media. You drive the success of our restaurant through the promotion of events and products and ensure premier customer service and product knowledge for our guests.

We Provide

- Full benefits package for full-time employees
- Retirement savings plan
- Exciting, supportive and fun work environment
- Family and friends discounts on travel, tech, food, beverage, and fitness
- Development and training opportunities

Key Responsibilities

- Maintains and demonstrates expert knowledge of upcoming events, products, and promotions.
- Ensures profitability of restaurant operations by achieving financial and performance goals.
- Supervises the shift operation, including all employee and guest related functions.
- Motivates employees to provide excellence in service and ensures our guests experience exceeds their expectations.
- Actively participates in the training and instruction of employees in proper food handling procedures, quality service standards and all other department procedures.
- Manages team efficiencies as it pertains to the operational needs.




- Responsible for opening and closing procedures which includes but is not limited to cash-outs and daily sales reporting.
- Maintains compliance with policies and procedures.
- Responsible for cash management activities.
- Enforces Smart Serve and alcohol related regulations

What You Bring

- Three years supervisory experience in a high-volume, full-service fine dining restaurant or 4-star hotel and/or equivalent combination of education and experience.
- Knowledgeable on food and beverage industry
- Ability to draft professional communications
- Ability to obtain a Category 1 AGCO Gaming License
- Excellent communication skills, both speaking and written.
- Working knowledge with computer skills in word processing, spreadsheets, email internet navigation, and presentation software.
- Experience with Point of Sale system.
- High level of customer service skills, ability to communicate with guests to ensure satisfaction.
- Proven to be detail oriented, reliable, punctual, efficient, and diligent in duties and responsibilities.

Why Work for Us?

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a energetic and fun environment. See for yourself what it?s like to be on a team that values your vision, skill and energy.

Get to Know Gateway

Gateway Casinos & Entertainment Limited (Gateway) is one of the largest and m

📌 Match Service Manager (North Bay)
🏢 Gateway Casinos & Entertainment
📍 North Bay