POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a persuasive communicator with a proven track record in sales? Do you thrive in a fast-paced, target-driven environment? If so, we want to hear from you

We’re seeking experienced Call Center Sales Representatives to join our high-performing outbound sales team . In this role, you’ll connect with current and potential customers, introduce exciting new products, upsell services, and deliver exceptional customer experiences all while representing some of the world’s most recognized brands.

POSITION RESPONSIBILITIES

Key Responsibilities:

- Make outbound calls to existing and prospective customers
- Promote and sell products and services tailored to customer needs
- Upsell and cross-sell based on customer profiles and preferences




- Actively listen to understand customer needs and recommend solutions
- Use internal systems to manage accounts and process transactions
- Collaborate with internal teams to resolve customer issues
- Follow scripts, policies, and procedures to ensure compliance
- Maintain accurate records of customer interactions and sales
- Protect sensitive customer data and ensure privacy standards are met
- Escalate complex issues to supervisors or support teams
- Stay up to date with training, product updates, and program changes
- Meet or exceed attendance, punctuality, and performance goals

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

- Must be 18 years or older with a high school diploma or equivalent
- Previous experience in a call center or outbound sales environment preferred
- Strong verbal and written communication skills
- Typing speed of 20+ WPM
- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Basic understanding of Windows operating systems
- Dependable, punctual, and goal-oriented
- Excellent problem-solving and conflict resolution skills




- Customer-focused, empathetic, and solution-driven
- Ability to multitask and manage time effectively
- Comfortable in a fast-paced, evolving environment
- Strong team player with excellent interpersonal skills

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

- Paid Time Off: Earn PTO and paid holidays to take the time you need.
- Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross.
- Life Insurance: Access life insurance options to safeguard your loved ones.
- Supplemental Insurance: Accident and critical illness insurance
- Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
- Paid Training: Learn new skills while earning a paycheck.
- Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
- Casual Dress Code: Be comfortable while you work.

Compensation & Advantages that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our

📌 Call Center Sales Representative II (Sydney)
🏢 The Sydney Call Centre
📍 Sydney