Why Meridian?

At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are. Factor us into your next career opportunity. We want you to grow with us and have an experience that’s different. This is a place where you can expect the unexpected. Find our story here: About Meridian

Why Meridian?

At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are. Factor us into your next career prospect. We want you to grow with us and have an experience that’s different. This is a place where you can expect the unexpected. Find our story here: About Meridian

The role;

The Infrastructure Operations Specialist maintains, supports, and continuously improves Meridian's hybrid infrastructure technology solutions, spanning on-premises data centre, Microsoft Azure cloud, Microsoft 365 collaboration platform, and enterprise identity and access management.

The role develops and maintains effective working relationships with internal teams and external partners to deliver high-quality, flexible infrastructure solutions that meet evolving business needs, including the responsible adoption of AI and automation capabilities.

The Specialist provides Tier 3 subject-matter expertise and advice to information technology teams on operational issues, incident and problem resolution, and technology change.

Key Responsibilities:

Management and Decision Making





- Manage current operations environment as part of a team of Technology Specialists
- Maintains, supports, and continuously improves Meridian's hybrid infrastructure technology solutions, spanning on-premises data centre and Microsoft Azure cloud.
- Provide input into defining infrastructure solutions by working with existing Technology teams
- Assist in building, configuring and maintaining assigned technologies
- Manage multiple vendors to ensure new technologies are constructed in a cost effective and business focused manner ensuring commitments are met and delivered on time
- Work on multiple projects simultaneously, ensuring that the infrastructure technology being implemented is compatible with current standards and aligned with future goals
- Working closely with project management teams, third-line infrastructure and Information Security specialists and service desk on a regular basis

Service

- Support Meridian’s digital transformation and cloud-first initiatives with minimal disruption to critical Infrastructure services by implementing, maintaining, and supporting on-premises and hybrid cloud environments using Microsoft technologies.
- Communicate issues in a timely manner and propose effective solutions to management with regards to 3rd level technology incidents (including research, analysis, and troubleshooting of a variety of undefined problems)




- Assist in identifying and escalating performance issues, and make recommendations to ensure the existing infrastructure environment operates in accordance with defined SLA’s
- Key Relationships for this role are with the following groups: Tier 1 (Service Desk), Tier 2 (Client Services), Infrastructure & Cloud Operations, Information Security and Solutions Development
- Initiates opportunities for collaboration and maintains productive relationships within the team and with the business to achieve shared goals
- Other duties as assigned

Communications

- Provide expert advice on technology operational issues and concerns, and represent team as requested
- Assist in estimating time and resources for projects
- Create and maintain build documents, Standard Operating Procedures and current state diagrams for assigned technologies
- Prepare ad hoc reports as required

Impact

- Assist with managing a complex multi-vendor technology infrastructure environment at data centers and head offices
- Assist in assessing resource requirements on corporate projects as required
- Provide input into and develop project plans as required
- Due to 24/7 demand for availability of infrastructure an on-call support rotation is in place resulting in frequent requirement for unsocial hours

Technology Skills & Knowledge:

Cloud & Hybrid Infrastructure

- Hands-on experience operating workloads in Microsoft Azure: compute, storage, identity, and cost management
- Infrastructure as Code and configuration management (Bicep, Terraform, ARM, PowerShell DSC/Ansible) with version control (Git)
- Cloud governance: landing zones, po

📌 Infrastructure Operations Specialist (St. Catharines)
🏢 Meridian Credit Union
📍 St. Catharines