Elevate guest experiences as a Guest Services Manager with Canadian Niagara Hotels at Sheraton Fallsview in Niagara. Lead a dedicated team to ensure stellar service and satisfaction.
Join a prestigious hotel in the renowned Canadian Niagara Hotels Group of Companies. This role requires a minimum of 2 years in guest services management within a luxury hotel environment. Key skills include leadership, guest complaint resolution, and collaboration with revenue teams to meet performance standards and ensure an exceptional experience.
Key Responsibilities:
• Manage and train Front Office Supervisors and Agents
• Ensure guest satisfaction exceeds established metrics
• Analyze guest feedback to identify improvement areas
• Collaborate with Revenue team on occupancy goals
• Assist Conference Services for seamless guest experiences
Requirements:
• Minimum 2 years in a 4 Diamond/5 Star Hotel
• Degree in Hospitality/Tourism preferred
• Robust leadership and coaching abilities
• Effective under pressure and multitasking
• Professional demeanor in all interactions
Bring your hospitality leadership skills to the Sheraton Fallsview and enhance guest satisfaction.

📌 Guest Services Manager at Sheraton Fallsview (Niagara Falls)
🏢 Canadian Niagara Hotels Group
📍 Niagara Falls