Can you run the operation when the plan stops going according to plan?

Tours are booked. Vehicles are moving. Guests are waiting. A driver calls in sick. A hotel needs an answer. Reservations has a problem. And somewhere in the middle of all of that, the numbers still have to work.

That is this job.

Landsea Tours is looking for a General Manager to lead its Vancouver operation , bringing together people, operations, guest experience and business performance.

This isn't a GM role where you sit several layers above the work.

We need someone who can see the whole operation, build a strong management team and still get close enough to the business to understand what is actually happening.

You’ll have room to make decisions, improve how things work and establish a solid leadership presence in Vancouver, with the support and experience of Landsea’s ownership partners behind you.

If you like complex operations, genuinely enjoy leading people and stay pretty steady when six things change before 10:00 a.m., keep reading.

What You’ll Own

Run the Operation

You’ll be accountable for Landsea’s day-to-day Vancouver operation and for making sure the moving pieces actually move together.

That includes:

- Tour operations, reservations, staffing, scheduling, fleet and operational resources
- Anticipating issues before they become tomorrow morning’s emergency
- Making sound real-time decisions when plans inevitably change
- Connecting departments and solving problems that cross functional lines
- Managing budgets, resources and operational priorities
- Monitoring business and financial performance and identifying opportunities to improve




- Maintaining appropriate safety, compliance, vehicle and operational-risk standards
- Supporting business planning and identifying growth opportunities in the Vancouver market

You won't personally do every piece of this work. You will make sure someone owns it, understands what good looks like and follows through.

Lead the People

This business depends on people making good decisions every day.

You’ll:

- Lead and develop Landsea’s management team
- Be visible and accessible to employees across the operation
- Make sure departments communicate instead of operating as separate islands
- Set clear expectations and follow up on them
- Coach managers through problems rather than automatically solving everything for them
- Oversee workforce planning, hiring and performance management
- Ask questions and understand what happened before jumping to conclusions
- Deal with performance issues and difficult conversations when they need to happen
- Build trust and mutual respect across office employees, reservations, operations and driver-guides
- Create an setting where people have enough clarity and authority to make good decisions in real time

We are looking for someone who genuinely likes leading people.



Not someone who merely tolerates the people part because it comes with the GM title.

Own the Guest Experience

Operations and guest experience are not separate things here.

You’ll:

- Keep the guest experience in the middle of operational decisions
- Ensure tours are professional, safe, reliable and memorable
- Step into complex or escalated guest situations when senior leadership is needed
- Use feedback from guests and employees to improve service and operations
- Maintain strong relationships within Vancouver’s tourism community
- Support local hotel relationships and identify partnership and business-development opportunities

Your Resume Should Show Us

There are some things we should be able to establish before we ever meet.

We’re looking for evidence of:

- Progressive leadership responsibility in an operational, logistics, hospitality, transportation or service business
- Experience leading managers and teams, not only individual contributors
- Responsibility for a reasonably complex day-to-day operation with multiple moving parts
- Experience with staffing, scheduling, resource planning or workforce operations
- Accountability for budgets, financial performance or business results
- Experience improving systems, processes or operational performance
- Comfort working with technology and operational systems

Experience in tourism, transportation or hospitality is an asset , but it isn't the only path into this role. If you've successfully led a business where people, schedules, customers and operational resources all had to come together at the right time, we want to hear about it.

In th

📌 General Manager (Vancouver)
🏢 Elevated HR Solutions
📍 Vancouver