As a Creative Services Coordinator (junior graphic designer) in the Creative Services (Marketing) team at National Bank, you’ll support the delivery of high-quality print and digital creative across marketing initiatives. This role combines junior-level graphic design, production support, creative operations, and digital asset management. The successful candidate will manage the Creative Services inbox. They will additionally support the ongoing maintenance of our Digital Asset Manager (DAM) platform. This role is best suited for someone with formal design training, strong software fundamentals, a portfolio that demonstrates design potential, and a genuine interest in building a career in design and creative operations. We are also looking for someone curious about how AI tools can responsibly support speed, efficiency, and idea exploration, while understanding that strong manual design skills remain essential. This is a wonderful opportunity to grow your career with an innovative, collaborative and driven Creative Services team

Your role:

Design and Production

- Design and produce a range of branded materials for digital and print channels, including social graphics, email newsletter graphics, digital screens, logos, display signage, forms, ads, presentation templates, interactive PDFs, booklets, brochures, posters, and other in-house creative materials.
- Build and adapt HTML5 digital ads using Hype software, ensuring files meet production requirements.
- Prepare clean, accurate, print production-ready files for printers, publishers and media vendors.
- Support basic motion and video production needs, including creating or adapting straightforward videos and animations.




- Conceptualize and develop original illustrations and adapt existing ones.
- Apply strong layout, typography, hierarchy, image selection, and brand standards across routine design work.
- Consider and apply accessibility principles.
- Review project details, creative briefs, specifications, file formats, colour modes, dimensions, deadlines, and delivery requirements before beginning work.
- Maintain accuracy and consistency across production tasks, including versioning, resizing, adapting, exporting, naming, and packaging files.
- Act as a trusted design partner by engaging stakeholders in discussions about creative approaches, helping to identify opportunities, challenge assumptions, and recommend solutions.
- Present work for review and guidance from the Art Director, other senior team members, and marketing & brand partners, applying feedback constructively and incorporating revisions to strengthen design quality, effectiveness, brand alignment, and professional growth.

Creative Operations & Digital Asset Manager (DAM)

- Own the Creative Services shared inbox – triage service requests, representing the team.
- Own day-to-day maintenance of the Digital Asset Management platform, including inquiries, uploading, tagging, organizing, naming, archiving, and maintaining creative assets.



Attend regular training sessions & implement new processes/features.

Brand Integrity

- Become a knowledgeable steward of the brand by studying and applying comprehensive brand standards across all communication channels. Balance creativity and innovation with brand consistency, ensuring all materials feel fresh, engaging, and effective while maintaining a cohesive brand experience.

Trends and Technology & AI

- Explore and apply responsible, brand-safe AI-assisted tools to support ideation, image exploration, production efficiencies, file preparation, and workflow improvements while maintaining strong design fundamentals, critical thinking, brand judgement, and production accuracy.

Your Team:

As part of Creative Services , you’ll be on a team with 3 colleagues and you’ll report to the Art Director & Manager. Our team stands out for our collaborative and team atmosphere and it is a great place to learn, grow and get creative

Culture

- Build trust through open, honest, and respectful communication, meeting commitments and acting with integrity in all interactions.
- Treat colleagues, partners, and stakeholders with professionalism, dignity, and respect, contributing to an inclusive setting where diverse perspectives are welcomed and valued.
- Contribute to a collaborative team environment by actively participating in meetings, sharing ideas and feedback, and building strong relationships.
- Demonstrate accountability, sound judgement, and a solutions-focused mindset when making decisions and delivering results.
- Commit to continuous learning and professional growth through goal setting, training, feedback, coaching, and ongoing de

📌 Creative Services Coordinator (Edmonton)
🏢 National Bank of Canada
📍 Edmonton