Lieu de travail : Mississauga, Ontario, Canada Horaire : 37.5 Secteur d’activité : Postes généraux TD Détails de la rémunération : $81,600 - $115,200 CAD La TD a à cœur d’offrir une rémunération juste et équitable à tous les collègues. Les occasions de croissance et le perfectionnement des compétences sont des caractéristiques essentielles de l’expérience collègue à la TD. Nos politiques et pratiques en matière de rémunération ont été conçues pour permettre aux collègues de progresser dans l’échelle salariale au fil du temps, à mesure qu’ils s’améliorent dans leurs fonctions. Le salaire de base offert peut varier en fonction des compétences et de l’expérience du candidat, de ses connaissances professionnelles, de son emplacement géographique et d’autres besoins particuliers du secteur et de l’entreprise. En tant que candidat, nous vous encourageons à poser des questions sur la rémunération et à avoir une conversation franche avec votre recruteur, qui pourra vous fournir des détails plus précis sur ce poste.

Description du poste

Department Overview The RESL Operations team is committed to delivering exceptional customer and colleague experiences through innovation, operational excellence, and continuous improvement. As part of the Operations Performance Ecosystem (OPE), the Workforce Management (WFM) team leads the end-to-end workforce strategy for RESL Operations, partnering across Operations, Finance, Strategy, Analytics, Product, and Technology teams to drive informed business decisions. As a Workforce Management Community of Practice, the team provides expertise in capacity planning, forecasting, workforce optimization, and operational analytics to support business performance, customer experience, and colleague engagement objectives.



The team also plays a key role in identifying and integrating automation, advanced analytics, and AI-enabled capabilities that enhance operational effectiveness and workforce planning maturity. Job Description Reporting to the Manager, Workforce Management, the Senior Analyst is responsible for providing strategic workforce planning and analytical support across RESL Operations. This role combines forecasting expertise, business consulting, project leadership, and advanced analytics to support operational decision-making and long-term workforce strategies.

Key Accountabilities

Lead the planning, development, execution, monitoring, and continuous enhancement of workforce management models supporting RESL Operations.

Design, maintain, and optimize workforce capacity plans that align staffing supply with workload demand while balancing customer, colleague, and business outcomes.

Partner with business leaders, Product Groups, and key stakeholders to understand operational strategies, volume drivers, and future business changes impacting workforce requirements.

Develop forecasting methodologies, workforce models, and scenario analyses to evaluate resource needs, productivity opportunities, and operational risks.

Conduct workforce impact assessments and business case analyses to quantify the impact of strategic initiatives, process changes, technology enhancements,



and operating model transformation.

Leverage advanced analytics, automation, and AI-enabled tools to improve forecasting accuracy, workforce efficiency, and decision support capabilities.

Translate complex workforce insights into actionable recommendations and executive-level presentations that support strategic planning and investment decisions.

Lead and facilitate working sessions, governance routines, and cross-functional initiatives involving multiple business partners and stakeholders.

Support the development of workforce management standards, methodologies, governance practices, and forecasting best practices across supported business areas.

Partner with Data, Analytics, Technology, and Operations teams to ensure workforce metrics, calculations, and reporting solutions remain accurate, scalable, and aligned with business objectives.

Identify, evaluate, and implement opportunities to improve workforce planning processes through automation, continuous improvement, and innovative solutions.

Develop educational materials, playbooks, job aids, and presentations to enhance workforce management knowledge and capability across the organization.

Support strategic initiatives by providing workforce expertise, resource planning guidance, and analytical leadership throughout the project lifecycle.

Job Requirements

Knowledge & Experience

Experience in Workforce Management, Capacity Planning, Forecasting, Business Analytics, Operations Strategy, or related disciplines.

Advanced proficiency in Microsoft Excel with demonstrated experience building analytical models and decision-support tools.

Robust analytical, critical thinking, and problem-solving capabilities with the

📌 Senior Analyst WFM (Mississauga)
🏢 TD Bank Group
📍 Mississauga