Job Summary The Program Manager, Solutions Lab plays a key leadership role in advancing SE Health's innovation agenda through the management of specialized initiatives, pilot programs, and strategic portfolios. Working within a dynamic, cross-functional workplace, this role contributes to system transformation, service innovation, and enterprise-wide priorities that support the future of health and care delivery.

Job Summary The Program Manager, Solutions Lab plays a key leadership role in advancing SE Health's innovation agenda through the management of specialized initiatives, pilot programs, and strategic portfolios. Working within a dynamic, cross-functional environment, this role contributes to system transformation, service innovation, and enterprise-wide priorities that support the future of health and care delivery.

Job Responsibilities

Strategic Initiative & Portfolio Leadership

- Lead the design, implementation, and evaluation of assigned Solutions Lab initiatives or pilots.
- Translate high-level strategy into actionable workplans, milestones, and deliverables.
- Manage project scope, timelines, risks, and reporting for complex, cross-functional initiatives.
- Develop business cases, briefing materials, and executive-level updates.
- Ensure initiatives align with enterprise priorities and long-term strategic positioning.
- Identify opportunities for scaling, sustainability, and integration across the organization.

Cross-Functional & Matrix Leadership

- Coordinate work across internal departments, frontline teams, and subject matter experts.
- Lead matrix teams without formal authority, ensuring clarity of roles, accountability, and progress.




- Build alignment across diverse functions, including clinical, operational, digital, and corporate teams.
- Navigate ambiguity and evolving priorities while maintaining forward momentum.
- Represent the Solutions Lab in internal working groups and enterprise forums.

External Partnerships & Ecosystem Engagement

- Develop and manage partnerships with external organizations, funders, innovators, academic institutions, or community partners.
- Support negotiation of partnership scopes, deliverables, and collaboration agreements.
- Represent SE Health in external meetings, events, and knowledge exchange forums.
- Monitor sector trends, emerging evidence, and best practices relevant to assigned portfolio.
- Contribute to thought leadership outputs, including reports, presentations, or publications.

Innovation, Evaluation & Continuous Improvement

- Design and test new models, tools, or approaches in emerging areas.
- Develop evaluation frameworks, success metrics, and performance dashboards.
- Analyze qualitative and quantitative data to inform decision-making.
- Identify lessons learned and recommend adaptations or scaling pathways.
- Contribute to knowledge translation across the organization.

Qualifications





- Master’s degree preferred (e.g., Health Administration, Public Health, Business Administration, Social Innovation, Health Policy, or related field).
- Equivalent combination of education and demonstrated capability will be considered.
- 4–7 years of relevant experience or equivalent demonstrated capability in leading complex projects, initiatives, or specialized portfolios
- Experience in innovation, strategy, research, transformation, or cross-functional environments.
- Confidence in responsible and ethical use of AI.
- Demonstrated ability to lead initiatives independently in ambiguous or evolving environments.
- Experience engaging senior stakeholders (Directors, Senior Leaders, external partners).
- Experience developing business cases, evaluation plans, or strategic reports.
- Strategic thinking and systems perspective.
- Strong project and portfolio management capability.
- Matrix leadership and influence without authority.
- Partnership development and relationship management.
- Innovation mindset and comfort with ambiguity.
- Analytical skills and data-informed decision-making.
- Strong written and verbal communication skills.
- Ability to synthesize complex information into clear executive-ready materials.
- Leads complex initiatives end-to-end.
- Influences stakeholders across functional boundaries.
- Designs new models, pilots, or strategic approaches.
- Operates with high autonomy and sound judgment.
- Represents the organization confidently in external settings.
- Valid driver’s license and the ability to travel is a requirement.

📌 Program Manager, SE Solutions Lab (Markham)
🏢 SE Health
📍 Markham