POSITION SUMMARY

Under the general supervision of the Supervisor, safely operate conventional and/or specialized/on-demand transit vehicles in accordance with established routes and schedules with a varying number of stops. Provides courteous service and responds to customer enquiries concerning transit information.

MAJOR RESPONSIBILITIES

- Provides excellent customer service and public relations to transit customers and the general public.
- Operates City buses and/or vans and transports passengers safely according to Thunder Bay Transit and Lift+ routes, schedules and procedures.
- Transports and assists passengers with accessibility needs, which under the specialized service program may include escorting/providing assistance to passengers door-to-door and maneuvering & securing mobility devices such as wheelchairs.
- Responsible for collecting fares, ensuring the safety of all passengers and documenting all incidents.
- Issues properly validated transfers and checks the validity of all transfers and passes.
- Responds to customer inquiries concerning transit services; provides information and assists passengers in a courteous manner.
- Provides assistance to passengers with accessibility needs and language barriers, and deals with other passenger issues as per Transit policies and procedures.
- Checks and reports on condition of buses before leaving depot and at such other times as may be designated or required.
- Enters information as to time, mileage, defects, and other pertinent information on Daily Bus Report.
- Surrenders vehicle to relieving operator, or drives to depot at the end of run.
- Completes accident or incident reports, passenger counts,



or other reports as required.
- Receives, reports, and forwards "lost and found" articles to depot.
- Performs such other related duties as may be assigned.

QUALIFICATIONS

Education/Experience

- Grade 12 education
- At least one (1) year of frontline customer service experience, including regular direct interaction with the public through face-to-face and/or telephone communication.

Skills/Abilities

- Must have the ability to effectively evaluate customer related situations and determine the best course of action
- Must be safety conscious, risk adverse, and cautious
- Excellent customer service skills with the ability to interact with the public in a courteous and tactful manner
- Ability to understand accessible transportation service delivery and the requirements of travelers with disabilities
- Must be resilient, exhibit self-control, accommodating of others, and inclusive
- Personal neatness and a commitment to customer service excellence is essential
- Ability to communicate effectively, including the ability to issue and accurately comprehend written/oral information and instructions
- Must possess attentiveness, positive judgment, safe driving habits, and an ability to deal with all kinds of people in varying circumstances with minimum supervision




- Must possess and maintain a valid Class "G" Ontario Drivers Licence, or equivalent
- Must meet the definition of a competent driver as defined by the Corporation
- Must be competent within the meaning of the Occupational Health and Safety Act

Assets

- Familiarity with city streets and Thunder Bay area
- Experience in positions involving the routine operation of a motor vehicle for the transportation of passengers and/or goods.

CONDITION OF EMPLOYMENT

- Within 15 working days of receiving a conditional offer of employment, must successfully obtain a written beginners licence for an Ontario “C” Class drivers licence with a “Z” endorsement
- After training, must obtain and maintain an Ontario "C" class licence with a ‘Z’ endorsement
- Must remain a competent driver as defined by the Corporation
- May be required to provide a successful driver’s record (uncertified)
- Must undergo a successful Police Vulnerable Sector Check (PVSC)
- Must be able to perform duties under challenges such as varying weather and traffic conditions, dealing with difficult passengers and following a set work schedule
- Must be able to work a flexible work schedule that includes being on call, various shifts; nights, split shifts, weekends, holidays and with various days off
- Must be physically able to perform the essential duties of the position

Wage Rates

Operator wage increases progress as follows:

Training Rate $23.33 (Note: Operator training is approximately 6 weeks in duration only)

1st 6 months $26.66

2nd 6 months $30.00

Thereafter $33.33

General Informati

📌 Transit Operator (Northeastern Ontario)
🏢 Thunder Bay
📍 Northeastern Ontario