Description

The Arts Admin Operations in the Faculty of Arts is currently seeking a Full time Regular Undergraduate Program Advisor.

This full-time position is part of a larger team of Undergraduate Program Advisors (UPA), reporting to the Manager, Arts Students' Centre, and working closely with Senior Undergraduate Programs Specialists and the Associate Dean, Student Success in the Faculty of Arts Students' Centre (ASC). The incumbent will work within guidelines and frameworks, and is required periodically to exercise judgment and decision-making around interpretations and applications of these, which can have a major impact on both student and program success. The incumbent understands fully the impact that his/her decisions will have on the programs and students. This position deals with routine and complex issues, providing advice and guidance to faculty members, other staff, and students.

The position requires the ability to use discretion, maintain professionalism, confidentiality, and composure under pressure, and tact and diplomacy in dealing with sensitive and confidential materials. The incumbent must have the ability to work under pressure for both in‑person and virtual interactions in an open space with multiple and simultaneous deadlines, frequent interruptions, shifting priorities and a high volume of work. In consultation with the Manager the incumbent will manage work priorities and deadlines in accordance with established procedures and department goals and objectives. This position requires the ability to adjust

working hours
to staff events that are held outside of regular hours. During identified peak periods the ASC office may also offer extended hours. When this is necessary,



the start time and lunch break timing will be adjusted for a period of up to one week. Peak work periods occur August-September, December-January, and April-May. This role is primarily on campus with the option to work from home one day a week after training is complete. Normal work hours are 8:30 a.m.
- 4:30 p.m., Monday to Friday.

The major focus and primary purpose of the UPA is to advise current and prospective Faculty of Arts students on university policies, programs, degree requirements, procedures, and related matters, offer them support in making their academic decisions, and refer them to other available supports on campus as appropriate. The UPA works closely with the department pods' support roles, Undergraduate Program Directors (UPDs) and other university services to ensure that undergraduate advising services in the Faculty of Arts are meeting the needs of students in the Faculty of Arts.

The scope of the position encompasses routine program advising on degree and course requisite requirements by appointment, drop‑in, over the phone, video conference (Zoom) and email, processing student files for admissions, reviews and graduation, promoting programs at various events through out the year and ensuring student files are accurate and up to date. This position provides insight and recommendations from an advising perspective to contribute to a high quality student experience.





The incumbent requires a high degree of knowledge of all Faculty of Arts undergraduate programs (including minors and certificates) and is expected to possess in‑depth knowledge of Faculty and university‑level policies and regulations as well as best practices at all levels of the university structure. The incumbent will act as a resource on policy and procedures for other team members based on their assigned areas of specialty and take a leadership role in the implementation of new policies and adherence to existing policies as they pertain to the disciplines they support.

Summary of

Key Responsibilities

(job functions include but are not limited to):

Customer Service

- Using superior social skills, ensures excellent customer service in providing exceptional advising services to students, faculty, and staff both in‑person and virtually. This includes developing rapport with advisees, faculty and campus staff to create and maintain open and collaborative relationships; ensuring the integrity of information provided and that all communication is done with highest level of discretion and tact to avoid misunderstandings; managing difficult encounters and achieving a satisfactory outcome.

Advising

- Using a thorough knowledge of program degree requirements as detailed in the University of Calgary calendar, advises current/prospective students in both one‑on‑one and group settings regarding degree requirements and university policies and procedures. This includes assisting students in making informed decisions and setting short and long term goals; recommending programs of study that will allow students to successfully meet their goals; advising students on a wide range of course possibilities and/or ways t

📌 Undergraduate Program Advisor, Arts Admin Operations, Faculty of Arts (Calgary)
🏢 University of Calgary
📍 Calgary