Enhance customer satisfaction as a Customer Experience Specialist with London Square. This role ensures a smooth journey from reservation to handover across several dynamic developments.
As part of the Sales team, you will directly report to the Regional Sales Manager while working in office at various marketing suites and show homes. Your focus will be on delivering a world-class customer experience, striving for high Net Promoter Scores. Key skills include effective communication and empathy, paired with a commitment to provide exemplary service throughout the customer lifecycle.
Key Responsibilities:
• Progress sales from reservation through to completion
• Build and nurture relationships with buyers
• Manage CRM systems for communications
• Lead formal customer communications and updates
• Organise and participate in buyer-focused events
Requirements:
• Strong empathy and communication skills
• Commitment to delivering service quality
• Detail-oriented with accurate record-keeping
• Knowledge of housebuilding processes
• Excellent time management abilities
Drive exceptional customer experiences with London Square, guiding buyers from reservation to legal completion.

📌 Customer Experience Specialist at London Square
🏢 London Square
📍 London