OPERATIONS COORDINATOR - CARTIER, YORKDALE

Job Mission

The Operations Coordinator contributes to the overall commercial success of the boutique by upholding Maison compliance and achieving operational excellence. In a highly dynamic and collaborative environment, the Operations Coordinator is responsible for managing all aspects of the day-to-day processes, including key administrative support fortransactional activities, financial compliance, logistics, inventory control, and effectively supports the implementation of policies and procedures.

Key Responsibilities

- - Ensure proper understanding and execution of all Maison policies and procedures within the boutique; champion and influence compliance among the broader team
- - Coordinate productive opening and closing procedures
- - Ensure proper movement of product in/out of boutique including, but not limited to shipments, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock losses
- - Consistently demonstrate excellent care and proper product handling, and follow appropriate packing, shipping, and receiving procedures particularly for high value creations
- - Monitor financial aspects of boutique sales; ensure daily transactions and proper paperwork are submitted to respective corporate teams timely and accurately
- - Support other transactional flows (ecommerce, etc.) to ensure efficient business operations and seamless client experience
- - Coordinate inventory control processes (e.g., daily/weekly/monthly counts and stock movements) to ensure a successful annual inventory
- - Uphold Cartier standards within the boutique environment,



including but not limited to maintenance, third party vendors, tools and technology, equipment, etc.
- - Partner with client-facing teams to manage the boutique supply inventory including replenishment needs for sales and hospitality areas, as well as back of house; manage the order process and support Lean/5S strategies for optimal storage organization
- - Assist with care service responsibilities as needed (e.g., the client repair flow, execution of reports ,and monthly inventory/reconciliation)
- - Support overall success of boutique audits; partner with management to implement and execute action plans
- - Participate in daily set up and break down of boutique for opening/closing as needed
- - Exhibit strong communication and problem-solving skills by partnering effectively with boutique management and peers
- - Assist with special projects as needed
- - Consistently reach and aim to exceed all KPIs

Industry knowledge

- - Develop fundamental brand knowledge to convey Cartier heritage and values
- - Remain current on all industry news, local/global competition, and connection to community
- - Share and collaborate with region and network peers on operational best practices

Teamwork





- - Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor
- - Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephone
- - Elevate the level of operational excellence and ensure all day-to-day processes are effective and efficient (e.g., boutique organization, workflow, etc.); collaborate with management to provide ideas and solutions to client-facing teams
- - Be open and willing to take on transversal duties to support the broader team beyond the scope of everyday responsibilities
- - Demonstrate Cartier competencies and behaviors; foster transparency with colleagues and management by sharing feedback and information
- - Embrace and integrate diverse perspectives
- - Be an active member of the network Operations community

Qualifications

Education

- - Associate’s or Bachelor’s degree preferred
- - Additional language skills are a plus

Industry experience

- - Previous operations experience in luxury retail, service or hospitality industry is a plus

Technical skills/ abilities

- - Excellent computer skills and use of technology
- - MS Office experience required; SAP knowledge preferred
- - Additional language skills area plus

Personal skills

- - Must be available to work retail hours (including weekends) and travel for trainings as needed
- - Ability to work in a fast-paced, evolving environment
- - Excellent analytical, organizational, and interpersonal communication skills are required
- - Strong understanding of

📌 Operations Coordinator (Toronto)
🏢 Richemont
📍 Toronto