Customer Service Representative/Dispatch

Applying to

Customer Service Representative/Dispatch

C$43,200 - C$50,100/yearly Posted 6 days ago Less than 10 applies

Position Purpose:

The customer service representative must provide exceptional customer service to all customers and employees. The ideal candidate should thrive in a quick-paced, hands-on environment. Training in product knowledge of building materials for the drywall industry will be provided.

Key Responsibilities:

- Ensure over the phone, face-to-face and or written communications with customers representing the company’s culture, values, and practices. Greet customers warmly and determine problems, orders, or other reasons for calling.
- Ability to ascertain when to pass on a customer’s questions to appropriate sales staff for additional products and sales information. Take orders at the sales counter and or over the phone.
- Ability to use company computer systems for order entry.
- Complete sales orders and tender cash sales.
- Develop product knowledge to assist customers with purchases.
- Ensure the showroom is clean and properly stocked.

Dispatch Key Responsibilities

- Coordinate the delivery team.
- Tracking and communicating delivery information to operations, warehouse, delivery teams and customers.
- Work with other team members to ensure delivery success.
- Inventory management.
- Document and report on required metrics and activities.
- Communicate issues and successes to superiors in a timely manner.
- Communicate all information and instructions respectfully.
- Assist with loading and unloading trucks in the warehouse when needed.




- Assist with deliveries at job sites when needed.
- Act as an ambassador of the company with all employees and customers
- Follow all regulations, company policies, and procedures.
- Other duties as assigned.

High school diploma or GED equivalent.

Minimum Qualifications:

- Ability to self -manage, show initiative and be comfortable meeting the public. Be a team player, demonstrate attention to detail and have good organizational skills.
- Ability to self-manage, show initiative and be proactive. Communicate professionally, both verbally and in writing to coworkers and customers. Occasionally, will move about inside the office to access files, office machinery, etc.
- Must be able to operate basic office machinery.
- Must be able to communicate with team and management and be able to exchange accurate information in these situations.
- Constantly working in office environment
- Must be able to multitask.
- Must be able to receive and analyze financial information.
- Must be able to quickly communicate solutions if problems occur.
- Must be able to demonstrate a high degree of sound judgement.

Position Purpose:

The customer service representative must provide exceptional customer service to all customers and employees.



The ideal candidate should thrive in a fast-paced, hands-on environment. Training in product knowledge of building materials for the drywall industry will be provided.

Key Responsibilities:

- Ensure over the phone, face-to-face and or written communications with customers representing the company’s culture, values, and practices. Greet customers warmly and determine problems, orders, or other reasons for calling.
- Ability to ascertain when to pass on a customer’s questions to appropriate sales staff for additional products and sales information. Take orders at the sales counter and or over the phone.
- Ability to use company computer systems for order entry.
- Complete sales orders and tender cash sales.
- Develop product knowledge to assist customers with purchases.
- Ensure the showroom is clean and properly stocked.

Dispatch Key Responsibilities

- Coordinate the delivery team.
- Tracking and communicating delivery information to operations, warehouse, delivery teams and customers.
- Work with other team members to ensure delivery success.
- Inventory management.
- Document and report on required metrics and activities.
- Communicate issues and successes to superiors in a timely manner.
- Communicate all information and instructions respectfully.
- Assist with loading and unloading trucks in the warehouse when needed.
- Assist with deliveries at job sites when needed.
- Act as an ambassador of the company with all employees and customers
- Follow all regulations, company policies, and procedures.
- Other duties as assigned.

📌 Customer Service Representative/Dispatch (Owen Sound)
🏢 Watson Building Supplies - Owen Sound
📍 Owen Sound